H&M — Local services in Columbia

Please be aware there are no signs posted throughout the store that say “NO TRY ON’S!” I never went towards the dressing room to see any posted signs. As I stood in front of a mirror like a few other people in the store I tried on a shirt. A guy (Greg) came from behind with no greetings, very direct in his approach and assertive said “you can’t try on cloths in the store.” My response was “okay, I’m purchasing the shirt and leaving anyway.” He came up from behind a little bit closer as I took the shirt off and said “you better not try on nothing else in the store, get loud or make a scene. I will have you escorted out and barred from H & M. I looked him in the eye and said that’s not called for I’ll called the police myself. Greg, then said other remarks as I approach the register to make my purchase. I never said anything else to him. I then ask the cashier (Nazha the cashier) what was his name and she said “I don’t know. You would have to ask him, I said to her so you don’t know who you work with on the daily. Blank stare and ignored my question, she completed the purchase with no proper response. I proceed to call customer service and they called the store to have someone come talk to me about the situation as I waited. I was disrespected by your selected management (the other Greg) for no reason. There is where I met Greg Burnette. He informed me he can write a dispute and wait for the store manager (Thomas) to talk with him about the incident because they (Greg and Greg B.) are equals in management. I don’t do DISRESPECT because I never cussed him, raised my voice or sassed him in conversation. This behavior is not appropriate representation, to excessive, intimidating, tone and delivery was unnecessary to convey...

If I could give you a negative I would. Mothers be warned! You are NOT ALLOWED TO GO INTO THE FITTING ROOM WITH YOUR SMALL CHILDREN! I was told numerous times by little kids who are employed there I can not stand in the fitting room to help my son. Nor could I stand out of the fitting room to help him. I was told to be down the hall where he can not even see me. As I stood there, a whole family of 4 walked right out of the fitting room. Employees did not hassle the family that they couldn't have more than one person in the fitting room at a time but yet me and another mom couldn't be near them. I just let it go and casually walked away after. After the incident I was having a conversation with my husband about the incident and the employee came up to us in the middle of our conversation and said "that's not what happened" and continued to call out the manager for assistance. Which was no help because if he allowed an entire family in one fitting room why not a mother and a small child. The manager couldn't explain to us why they could be we couldn't? And proceeded to kick us out. Please H&M get better employees and stop hiring these disrespectful kids. Train your managers better at handling upset mothers...

Literally went in today for a quick dress and hat. I got to the register line, and a male with a messy top ponytail. Was so rude and not helpful at all. I asked for help looking for a hat and he insisted he did not know what was on the floor. After going onto the floor to find my own hat. I got to the check out line. He asked for my member ID and when I said I did not want to scan I just wanted to quickly purchase the hat. He looked me up from an earlier transaction and scanned it anyways against my wishes stating that he had a quota to meet. Won’t return and wouldn’t recommend this lousy service to anyone. Will be reaching out...