Jimmy John's — Restaurant in Columbia

I placed an order online using a free sandwich reward on Friday evening. I placed the order at 835pm for delivery. I did not realize the location closed at 9p nor did I think to look since the online system allowed me to place a delivery order. I did not receive a call or any type of notification that this order would not be fulfilled or delivered. So now I have a pending charge on my account and I am out of a free San Reward that I could've used at a later time such as today if I would've know that they were not going to deliver my order. Im not upset that the location closes at 9p but the online system should be designed to not process orders if it is that close to closing so that things of this nature do not happen. I do a lot of business with JJs which is how I obtained my perk but now its gone and I got nothing in return. This made the business display poor business practices and...

Went with my son and friend for lunch. I ordered a giant (more expensive) sandwich to split with my kid because we both wanted the same thing. I asked for half without mayo and cheese because my son doesn’t like it. They told me they couldn’t do that, I’d have to order two sandwiches. How hard is it to not put mayo and cheese on half of the sandwich? I asked why and they said we really have no way to do that. The sandwiches are made to order and he hadn’t even gotten to my sandwich anyway. I understand that he wouldn’t be able to accommodate if it was super busy but it definitely wasn’t. I ended up ordering another less expensive sandwich. It was good but I wanted the other sandwich and I absolutely refused to order another duplicate sandwich. I was not happy in...

Ordered my food at 12pm, didn’t get notified of delivery under 12:20pm, food hadn’t arrived by 12:40pm, called and was told driver had two other deliveries and was on his way, food still hadn’t arrived by 1pm. Called back and was told the food was delivered to the location and left at customer service when I had a 100% clear note stating that I was at a truck delivering to the Lawn & Garden at Lowe’s, and the food was just handed off to customer service. Train your drivers to read delivery notes and confirm it’s the actual customer that ordered the food. This was an isolated incident because I ordered food like this from Jimmy Johns several times this week with the same note at different stores all arriving correctly...