KFC — Restaurant in Columbia

I visited this KFC on 01/18/2017 at around 6:50 p.m. and I must say I hated my experience. And let me just say this isn't the 1st horrible experience I or my husband had. Let's start with the first.. my husband visited this location to order a 10 hot wing. We got our order and I guess is what the minimum amount of honey mustard sauces you get with a 10 piece hot wing order (2)?? Anyhow so we pulled up so other could get there order and he ran inside to ask the cashier for extra sauce in which he was willing to pay. Initially with attitude she gave him a save to which it was torn open already, so he informed her, where she decided to suck her teeth and with even more attitude hand him another sauce. He wanted more than that but come on let's be real, I rather go else where. Okay that's THAT experience. A good amount of time had passed and I decided "hey I'll give them another try maybe that time was just a bad time to go to that location" so I go last night 01/18/2017 at around 6:50 p.m. through the drive through. Immediately I can hear that the order taker has an attitude to some extent so in a cheerful positive voice I order a 20 piece hot wing, 4 buscuits with a side of large gravy, and a $5 fillip. And told her I would like to go ahead and add 5 extra honey mustard sauces to what I'm already getting. Before I had gotten that far in the order though, I was placed on hold. And I hear EVERYTHING being said while I'm on hold. The confusion they have going on. Here I am staying positive and waiting. I'm told my total and to pull up. So I pull up to the window. I can see that she woman that took my order has attitude along with everyone else working in the kitchen, plus I can over hear the conversation and the confusion going on with the orders. She takes my card gives me the receipt and card back. After about 2 to 3 minutes she comes and leans out the window and says "what was your order?" so I started to tell her. She stopped me at the $5 fillup I didn't get to my biscuits so I assume she wanted to hear a little bit so she can find it on the order screen. After a while she comes back to the window to tell me did I want to wait on the mashed potatoes or did I want another side (I'm trying to get to Bible study so I said just give me a biscuit instead of the mash) she acts confused and frustrated with me steps back out of the window and finished my order .So I get my bag. Immediately I'm like let me go park, I can tell without looking inside that I was missing food I paid for. And I was right, my biscuits and gravy were not in the bag, and I had absolutely no sauces. But I noticed I had the mash and gravy she claimed wasn't ready ( the gravy had oozed out all on the bottom and sides of the container and Crust was around the edges (this is what I noticed once I got home) So I go inside with a smile and asked the cashier for my buscuits and gravy, and for the sauces I didn't recieve. gave her my receipt, so she brings me a bag, so I checked it because I didn't see sauces inside the bag I open the box thinking maybe she dropped them in here. (NO SAUCE) so im aggravated now, really pass aggravated and I called the guy I saw nearest to me behind the counter and just said (can I get my sauces please) so he hand me a handful. Another thing I realized that everyone working with food did not have on gloves.. on top of that the people that ordered and walked outside with me hated their experience as well. This place is so trashy, I refuse to go back. If I could have not given them a star I wouldn't have this place doesn't deserve stars at all. It should either be closed or everyone fired and they do a remodeling, or clean up and hire new workers. It shouldn't...

Service & Food here was the WORST I have EVER had. My family and I DO NOT recommend coming here. We were visiting Columbia and thought after 4yrs KFC would be a good idea for dinner. KFC is NOT.

Food — Horrible. Rounding up we paid $50 for a 10pc and a 5 pc Chicken tender meal. When we finally got back to our Airbnb and opened the bag we saw: 10pc chicken bucket was ok, salty but it’s fried food so it’s understandable 4 very hard biscuits definitely over cooked. Forgot to take a picture. 5pc Chicken tenders looked like they were triple fried. Quite dry and hard to bite on so we couldn’t eat them. Eating “chicharrones” would’ve been far more enjoyable and delicious.

Service — Terrible. I was told their systems were down and they were accepting CASH ONLY. — The drive thru experience was atrocious. The young lady wanted to charge me $11.59 for only chicken tenders. I explained her menu said they come with fries and a drink. Reflecting now, I wonder if correcting her had anything to do with the tenders she gave me (see pic). The associate could also not inform on the price difference between a 5pc chicken tender ‘meal’ vs just the 5pc tender. To avoid delaying kids being hungry - I simply paid for this and the 10pc bucket. — After seeing the 5pc over fried chicken tender I called the KFC in hopes I could get in touch with the Manager to make this right. Both times I called it rang and rang until the call defaulted to a hang up. I decided to call corporate once I return home.

Atmosphere -...

I picked up my order from the counter and while I was there another customer complained that they didn't put a biscuit in her pickup order. She waited almost 3 minutes while I was present for them to hand it over to them because they "needed to put a new batch of biscuits in". I had to leave right away to get back to the office, but sure enough when I checked my sealed bag there was also a missing biscuit. Why are you guys not putting all of the food into the pickup orders? Before I left with the bag I had spoke directly to the shift employee working the front area and he told me it was ready to pickup. You don't seal the bag and tell the customer it's ready when food is missing. I complained to corporate to get a refund for the biscuit, $2.20. I shouldn't have to do that. Do better at 2349 Taylor Street or I'm not coming back. In fact, I'm going to forget this place and delete the KFC app altogether. When I go to other restaurants they don't forget to put things in my...