The Red Lion Antiques & Interiors — Local services in Columbia

I had a great time shopping at this antique mall a few months ago, however, I was a disappointed with the customer service. Immediately after getting my items back to my shop, I noticed that one of a set of six sterling napkin rings I had purchased was badly damaged. I called the store right away to find out how they handled issues like this. As an antique dealer in a large mall in Charleston, SC, we always strive to achieve the highest level of customer service, so I was shocked when I was told that there was nothing they could do about having sold damaged merchandise even though the sales tag did not mention "as is" which is what most dealers do when there is a flaw or damage to a piece they are selling. This term lets the buyer know that they need to take extra care in inspecting the item before they purchase it.

I accept the fact that I only examined 2-3 of the 6 napkin rings in the set, as they were nestled into a fitted case and the sides facing outward were all in lovely condition. As a dealer, I would NEVER do this, in addition to noting "as is" on the tag, I would make sure the damaged area of the napkin ring was facing outward to avoid any potential problems later. I offered to pay the postage back to them so they could review the damage and then issue a credit card refund once the items had been inspected and I offered to accept a partial credit to accommodate for the one damaged piece out of the set.

Our antique mall has a "all sales final' policy like the Red Lion does, but I know for certain that we would have issued either a partial credit or a allowed a return for a full refund or store credit in a case such as this. I even had my assistant take the napkin rings back in to the store when we were in Columbia on business a few weeks ago and they still refused to take the set back or offer any partial credit. They simply gave me the phone number of the actual dealer who has not replied to our numerous attempts to contact him.

I guess I have to chalk this up as lesson learned, I recommend carefully inspecting your purchases before paying for them. So disappointed that no remedy was offered in addition to not having my...

So just a heads up, Google maps took me to the complete opposite side of the building. It's behind the mac repair shop but the same building. They do have parking. Now real comments - the booths are pretty cramped so you may want to go on a diet for a while prior to visiting. That was my main issue because I always felt like I was about to break something. Lots of tea cups / tea sets but they also have a ton of furniture and art. They also have an amazing selection of...

Largest inventory of antiques you'll ever find !! And 1000s of books separated by interest. Not just piled together..!! Entrance is actually in large parking lot. You'll think your GPS is off but it's not..!! Im glad I'm not a resident ..! Or I'd never get anything done at home for shopping this enormous inventory...ive been running a small town antique store for 25 years now...BUT you could put my collection in one section of...