Nibl Dessert and Cafe — Restaurant in Columbia

We’ve been here a few times before, and while the deserts are wonderful, the staff could use a bit more training in the customer service department. I’m very much -not- a firm believer in the “customer is always right,” as I believe the idea encourages unnecessary and gross entitlement from people, but I do believe the customer should be treated with patience, respect, and diligence when required.

I will admit when our group arrived at 9:45ish last night, we weren’t sure if we should’ve pushed our luck with ordering anything and felt guilty even asking, but the amount of attitude and passive aggression we were met with kind of nullified that guilt and made the situation borderline comical.

Note to your employees: when people ask if it’s “okay to still order coffee this close to you closing” it’s not a rhetorical or “gotcha” question. Not everyone knows how or when you clean your machines or the difficult process you undertake to do so — just communicate instead of sighing, rolling your eyes, and huffing the rest of the encounter.

Note to management: you should change your hours as your employees feel they should be heading home at 10pm, so 9:30pm should be the advertised closing time. You should also properly display your hours at multiple stops seeing as you’re inside of another business with differing processes. People were still eating at the restaurant and being served at the bar, so it can come off a little confusing to determine what is open vs what isn’t.

Additionally, you should label the outside seating as having hours as well. We thought we were being polite by opting to get out of the way and eating outside, but it turns out your employees have to wrangle all of that as well and thus we inconvenienced them even more. We tried to make this right by stacking our chairs and cleaning the table ourselves, which was met with even more passive aggression, but I digress — maybe in my 15 years of customer service I missed the training where tantruming and passive aggression were acceptable ways to treat...

Really sweet little cafe. My first time trying ube. I did the latte and the cookie. The staff was super friendly and really nice. Fyi the cafe is inside the Korean BBQ restaurant. I was expecting to bring my laptop and get some work done; the guy said I could sit inside at the bar but that felt weird so I opted for the outdoor seating which was perfect. I didn’t see a wifi password listed so be ready to use your hotspot. I asked for my latte with decaf expresso (I know I’m weird) but they accommodated it without making a face so bonus points for service! I was dropped off so no comment on parking available but it’s Main Street so I would expect to pay for street parking in...

I went to Nible on Sunday, Feb 2nd at roughly 7:30PM. I ordered the Orange Crepe dessert and at 5AM, I woke with extreme nausea and abdominal pain. I wanted to call the bakery to check if anyone else had an issue, but unfortunately, they don't have a number on their website. I know this made me ill as I didn't ingest anything else. Also the cream from the dessert kept repeating on me all day. Realizing it was Sunday, I'm not sure how fresh the cream was and if they bake on Sunday. I don't normally write these reviews but felt the need to check with others. 12 hours later I'm still...