Papa Johns Pizza — Restaurant in Columbia

I ordered pizza on two separate occasions from here, and both were delivered by a driver who will not be named.

The first time it was delivered in a timely manner, except that this driver gave me someone else's order. Papa John's gave me a free pizza redemption that I haven't been able to redeem.

The second time, it was way worse. According to the app it was supposed to be delivered by 12:30pm (I ordered around 11am and wasn't worried about an hour wait). At 1pm, I get a call from this driver, who, after delivering to my residence once before, proceeded to tell me that her GPS was wrong and that they couldn't find me. I spent an hour trying to give directions, all while they blatantly lied to me about "taking a left to go towards " when I know they're going the wrong way. They didn't get to my residence until 3pm, with the pizza being cold, and then began to discuss politics and talking down to me for my age. I had already called Papa John's once before with this driver, and I didn't want to take it out on the manager knowing that the drivers are the problem.

If you really want to go to Papa John's, just go pick it up, don't bother getting...

Placed an order before midnight. Was told it'd be 45 minutes to an hour for delivery. Called again before 1 AM (closing time) to make sure my order was coming, the guy said the driver was in route. Waited until 2 AM and went to bed and my friends stayed up a little longer waiting and the pizza never came. Called the next day to complain and got put on hold for 10 minutes. Called back and got hung up on after the guy walked away from the phone after I explained to him politely what happened. Got put on hold for a third time when I called again by the manager and when I told him what happened he offered a refund for the cardholder. Told the cardholder to call for the refund and he had to call twice to get a response. They then told him they'd call back when they figured it out. They never called back. Never heard of a delivery just not coming, then not refunding, let alone not offering free pizza or something. I never even yelled at the guys but this is the worst management of any delivery or fast food chain I have ever...

I ordered a large pepperoni pizza with a 2 liter Pepsi, I was told it would take 45 min for delivery, 45 min passed & still no pizza I called and they tell me it's a 2 hour wait, but who ever I had spoke with told me 45 min, then the person proceeds to tell me the driver's are pulling up my pizza would be right out. Another 15 min passed I call again and ask to speak with the manager, she was very unprofessional told me my pizza was not on the way that I could come pick it up or she could void it for me... I asked if I came to get it would it be voided she said no, I then canceled my order, but an hour and 30 min had passed and the pizza gets to my house even though I told her to void it, I still got charged for it. I got no garlic sauce, got a diet Pepsi instead of regular & you could tell my pizza had been sitting for a long time. Very unprofessional manager, she was rude & staff needs to get better training when...