Bruegger's Bagels — Restaurant in Columbus

I would like to be able to say that I had eaten a sandwich yesterday [1-26-2023] at the Bruegger's Bagels at 1630 Neil Ave. [several blocks east of the OSU Wexner Medical Center] but what had actually happened is that I had had to eat my sandwich somewhere else because Bruegger's Bagels is currently "takeout only."

Google Maps reports that that location of Bruegger's Bagels offers "dine-in" in addition to "takeout" but that is not true at that location at this time.

There are metal tables and chairs immediately outside of the front door but I had been unwilling to sit outside in 35° weather so I took my sandwich to a nearby heated building to eat it.

My food choice for yesterday had been a Farmhouse Breakfast Sandwich: "Farm-inspired and stacked with layers of flavor, the new Farmhouse Egg Sandwich, made with two fresh-cracked eggs, slices of savory peppered bacon, ham, cheddar cheese, and country pepper cream cheese on a toasted Cheesy Hash Brown Bagel provides a hearty start to the day."

I had been given the choice of "one egg or two"; I chose one egg.

I had been planning to attend a meeting at the Younkin Success Center [two doors to the north] within the next half hour so I took my Farmhouse Breakfast Sandwich to the meeting room [well before anyone else had arrived] and ate it there.

My Farmhouse Breakfast Sandwich had been delicious but had been quite difficult to eat neatly because the top and the bottom layers of that sandwich had been sliding in different directions [certainly because that sandwich contains cream cheese]; in addition, small and medium-sized pieces of my sandwich would fall onto my table each time I would take a bite.

Thankfully I had been able to clean up my table and wash my hands before anyone else had arrived for my meeting.

If you are looking for a delicious sandwich and you are willing to eat it somewhere else, I recommend the Bruegger's Bagels at...

If I could give this location a zero or negative 10 stars I would have. This store is by far the most incompetent of the 3 in the Columbus OH area. I try to avoid using this store but unfortunately it is the closest to my office for door dash. Whenever I order from them, the online door dash options are always pre-set to "not accepting special requests" a button I know for a fact that the store can select. This means that I have to physically call in to request my special order. I always get the same thing: zesty egg white on plain not cut skinny + egg white turkey sausage cheddar cheese on a plain bagel with red pepper and siracha sauce (NOT THE CREAM CHEESE SIRACHA HONEY). I say this because this store somehow doesn't understand the difference. I call them to specifically tell them this is what I want and they always say yes we will take care of it only for the order to arrive (late mind you but that is the door dash driver's fault) incorrect EVERY SINGLE TIME. These photos are from the order I just got today - does that look like egg white to you? & it is covered in the siracha honey cream cheese with no cheddar cheese to be found. What's worse, the $2 refund from door dash barely covers the difference from the price of the sandwich in the store vs. the price from its doordash. Someone needs fired for continuously messing up this order. I rarely have to order via door dash usually due to snow....

this is probably the worst location I’ve been at. I haven’t been to this location at all yet this semester, but their customer service was awful. when I walked in, I walked up to the person yelling at orders and told her I had to pick up order. She yelled back at me and said that I had to wait in the line like everyone else. After waiting in the line for a couple minutes, I saw people going to the side to pick up there to go orders so I was directed to the wrong line. The person handing out orders was also working the register and did not look up at anyone or have any sense of urgency. Then he asked the people around me for their names on the order skipping over me. My order continued to sit on the shelf behind him for over 10 minutes. The only reason I was able to get my order was because I had to stare at him and wait for him to look up to interrupt him and obviously the food was cold by then. Then once I got to my car, I had an item missing from my order so I went back inside and waited even longer for the person to look up there was no apology or anything. I never complain, but this was honestly one of the worst customer service...