Chick-fil-A — Restaurant in Columbus

Always super nice. This was the first time that I had an issue with my order being wrong at a Chik fila and nothing was offered to remedy the situation. I ordered a combo with a LARGE drink. Lady handed me a small or medium that normally comes with combo. I asked is this a large? She says no. I told her I ordered a large. She said doesn't say that. Her quote then was "we'll get it right next time." I promise that was her response. I have never witnessed this reaction at a chik fila ever before. At one store they forgot my ext rd a pickles on the side. When I went back to ask for them very nicely, because no big deal, they replaced my whole meal(sandwich and fries).I said no I got my food already. She said I know but it's our fault. Now that was above and beyond great service, but could you not offer to charge me the extra at window and give me the large I asked for? Or could you actually give me a large upgrade at no charge since it was your fault? I was in shock I just sat there instead of saying, no I'm not fine with we will get it right next time. I ordered a spicy sandwich and I need a large. NOT GOOD COLUMBUS MISSISSIPPI CHIK FIL A! BY THE WAY THE REMARKABLY GREAT EXPERIENCE WAS AT THE TUPELO STORE, NOT...

When this CFA first opened, I had originally given it 5 stars. A few years in and as expected, the typical Columbus stereotype of downright lazy and rude service has plagued even CFA. Let me clarify: the food is still OK. There's a few people on staff that are very nice, but the majority are very sub-par at best. Instead of hearing a "my pleasure" with a sincere attitude, you'll hear "my pleasssh" with a McDonald's server attitude. You'll get to see attitudes in the drive-thru window while the managers are sitting right in front of them. You'll sometimes have your food/drink shoved into your face without ever seeing a smile. Is the drive-thru line busy on a beautiful mid-day? Yep, packed so much that you can't even pull in because people have NO IDEA how to use the drive-thru system and the managers REFUSE to use a second person outside to help take orders. You go to Starkville CFA and if it gets busy, they'll have someone outside with a tablet to help take orders and get traffic flowing like literally any other CFA in existence does, but...

Grandson is in town for the summer.(June 2024) He wanted to have breakfast at Chick-fil-A. We went in and placed our order. I then went into the restroom to relive myself. An employee was in the stall, and once he finished his business,(#2) he just walked out without washing his hands.

I then exited the restroom after washing my hands and trying to locate this person. I noticed that he was in the back kitchen area. If we had not already ordered our food and it wasn't on the table, I would have just walked out. I advised the manager, and she advised that she would speak with the young man.

I advised her that all employees need to understand the importance of washing hands, especially after relief of themselves. I haven't heard anything in response to my verbal complaints after stating that I would like to be contacted. I wish that the health department would just go into restaurants quietly and monitor the day to day business. Someone will get sick eventually if they have not...