China Phoenix — Restaurant in Columbus

I have never in my entire life witnessed the kind of service my client and I did today. Mind you I put my name on it and suggested we go there to start, this my first consultation with a new client. The food was under cooked. The waitress asked my client how the food was, then proceeded to argue with my client claiming they would still have to pay for the meal since they ate almost all the food. Mind you my client never stated anything about not paying. This waitress really had a serious attitude and is lucky to have the New Testament me. Then the manager was NOT any help, he did not even comprehend our issue. She basically racially profiled, attacked, insulted and disrespected my client. I was out done and had to intervene to try and salvage my reputation. The manager offered half off which was a joke. My client agreed to a remake of the order initially before the waitress really flipped the script on us. By the time the manager came my client lost their appetite, paid the half off and we immediately left to go do some relaxation/de-stressing exercises literally in the parking lot. My fees are not no joke so this was not a good look for my brand at all. I have been there probably over 200 times(dining and take out)and have NEVER experienced anything like that, matter of fact I've never experienced anything like that anywhere in my WHOLE lifetime from a place where I'm the paying customer. The fact that management didn't even seem concerned or phased and was ready to rush off after offering to box up the undercooked food to take with us🤮🤢NO THANK YOU. That bothered me the most, I work too hard for my money to just spend anywhere, which it will more than certainly NOT be spent there EVER again! Does this look like half was eaten???? REALLY. I felt like I was watching a movie just trying to maintain my composure. My client and I were so aligned with the tip the waitress needed(a note about what not to do). I knew we had to GET OUT of the twilight zone environment so we decided this would be a more...

I went here on July 26. This restaurant was recommended to me by a friend. I placed my order 45 minutes before I got there. There was a group waiting in line to place an order, then me behind them for a few minutes waiting and then a white couple came in and stood behind me. the waiter took the white couple to a table and I followed the waiter over to the table and I asked him did he not see me standing in front of them. He didn't apologize and just asked me how many did I need table for. I told him that I placed a to-go order. He told me that he didn't see an order for me. I insisted that I did placed an order and told him I can show him that I called in my phone. He insisted that he didn't see an order for me. I told him that I placed it 45 minutes ago and he still told me there was no order for me. Then he turned around and spotted my order. Again, he didn't apologize and just said that my order was in the wrong spot. I ordered the spicy fried chicken and shrimp fried rice. The food was overrated and wasn't worth the hassle and disrespect I went through. I've had way better shrimp fried rice. It didn't taste fresh and had the tiny shrimp in comparison to other chinese restaurants. The service and racist disrespect was enough to turn me off. Had I not experienced that or at least got an apology or something for the inconvenience, I would have given it another chance...

We dined in on 12/15. I have been a customer of this establishment for over 30 years. We were seated almost immediately. So was everyone as they came in. The problem was there was only one waitress. I say one, because there was two on the clock, but they basically had the restaurant split 80/20. Our waitress was AMAZING. Kind and thorough and really great at her job. The owners were basically seating anyone and packing the restaurant in, which led to long waits and rude people at the tables. Food came out cold, no rice because "there were no clean rice bowls". We didn't even get drinks until after our meal came (we ordered 5 waters). We ended up scrounging the cash we did have to give our server a cash tip because we were told that the owners take SIX PERCENT off the top! This cash tip was in addition to the 18% the restaurant adds for tables of 4 or more. Never have I seen 4. 8, yes. But not 4. Yet through it all this waitress was the only shining light of the night. I gave her my information and told her to call me for a new job. Owners do not care about...