Domino's Pizza — Restaurant in Columbus

Absolutely worse service today. I've sent the picture of how my pizza looked that ordered online, drove to pickup, and then when I arrived it looked as though someone threw it together as if it was target practice with burnt toppings around it! I object to the pizza request what happened to it & ask for it to be re-made. After waiting for 10 minutes I called in to ask the manager to appropriately adjust my order for the inconveniences (social-distancing meant I couldn't wait in the lobby area) the manager said the most he could do was give me a free 2liter which I objected to since in no way was that equivalent to the gas spent getting there, time, and tiresome wait in the car!! He gives the phone to another worker who's not a manager & not familiar with my issue and I'm clearly looking at them from the car-- the 'manager' is shaking his head & gesturing not to take the phone back!! How ridiculous & immature to treat a customer in this matter!! I then request to speak back with the Manager ' Dalton' which is now running somewhere to the back! I'm then suddenly speaking to someone else who is 'Brent' and he's trying to speak over me as though the matter is resolved which I explain (try to at least) what I have just encountered. He then says yes the pizza can be refunded for my inconvenience but I'll have to be charged again for the wings that was part of the order and now COLD. I'M WRITING TO SAY IF THIS IS HOW THIS LOCATION IS HANDLING CUSTOMERS IN SUCH A DIFFICULT TIME THEN THIS CHAIN WILL BE FILING FOR CLOSURE SOON TOO! DISRESPECTFUL MANAGEMENT IS NOT TO BE TOLERATED BY CUSTOMERS DOING BUSINESS WITH YOU TRYING TO KEEP YOU...

Unacceptable Service and Disrespectful Staff Rating: 0 stars

My family and I had an utterly disappointing encounter with Domino's Pizza Store located at 2534 Wynnton Rd, Columbus, GA. Not only did they fail to deliver our food, but the treatment we received was downright disrespectful.

Despite placing our order well in advance, we were left waiting for an unreasonably long time. Upon contacting the store to inquire about the delay, the staff's attitude was shockingly dismissive and unapologetic. Instead of offering assistance or explanations, they rudely brushed off our concerns, showing a complete lack of professionalism and respect for customers.

To make matters worse, after enduring the prolonged wait, they outright refused to deliver our order without providing any valid reason or offering a solution. It's unacceptable to treat paying customers in such a callous manner.

As someone who values good customer service, I am deeply disappointed by the experience at Domino's Pizza. It's evident that the staff's behavior reflects poorly on the store's management and overall culture. I strongly advise against patronizing this establishment until they prioritize customer satisfaction and basic courtesy.

It's disheartening to see a brand like Domino's Pizza associated with such incompetence and disrespect. Hopefully, this review serves as a wake-up call for the management to address these issues and improve their...

Yeah that’s a hair on my wings, it’s easy to see since there no sauce really to cover it. It stated 39-49 minutes for delivery. An hour and 40 minutes later it showed up cold. I called the store because this is kinda ridiculous after spending $40. Whoever answered was rude out the gate, told me they only have two drivers, okay well accurately notate that on the app so we know our food will take almost two hours. I wouldn’t have even ordered if I had known ahead of time. Then said “you got the wings?” All aggressive like I’m trying to swindle them out of more wings. His resolution was he would remake the wings if I brought back the ones from my order and picked up the new ones myself and I quote “we ain’t refunding the whole order so do what you gotta do” after I said I’m not driving to the store. The lack of drivers isn’t the problem entirely, I ordered at 7pm, my order was prepared at 7:09 and wasn’t even put in the oven to bake until nearly 8pm. And then I don’t get it until 8:40. Poor customer service and poor quality, don’t waste your time or money. It’s not worth it from...