Jimmy John's — Restaurant in Columbus

My fiancé went in on Sunday, the 3rd, at around 1pm. The cashier was rude right off the bat. He asked to do a large sandwich with 2 drinks & a brownie to make it a combo. She said you had to get a chip to make it a combo, he said that he was able to do it in Gahanna just fine. She responded “Well that’s not here!” like as if Jimmy John’s shouldn’t be consistent across the board? Whatever, he didn’t get the brownie. Then she threw, literally threw, the sandwiches into the bag, like the bread was torn up when I opened up the wrapping. He asked for the kicking ranches that he paid for & she threw them at him, could have spilled, but thankfully didn’t. Got home & the order was wrong. We got a BLT with onion & cheese, how easy is that? No onion, no cheese, which not only didn’t make the sandwich as good, but I’m sure we were up-charged for it & didn’t even get it. I know the food industry must suck, but my fiancé & I are some of the most patient people ever, there was no reason to the poor attitude & our order being wrong(probably...

Got halfway through my unwich sandwich and realized I was eating rotten lettuce. Definitely gross and not what I expected. I will have to leave a negative review here as a warning to others. The people making the sandwich absolutely had to see that this was bad and went ahead and served it to me anyways. A ton of negative reviews for this location. I would avoid it.

Shame on you, Jimmy John’s, New Albany, Ohio!! I’m not really looking forward to some possible digestive issues later :(

Update 9/7/23: I did contact JJs via facebook messenger and got no response. Although I kind of expected that as it didn't really look like they cared when they made my sandwich so figured it would be a similar experience on FB. Also responded to the JJ response below, followed the link and got an email thanking me for feedback. LOL Jimmy John's don't care! Jimmy John's used to be my favorite go to Fast Food... Thank goodness for choices....Next Stop Firehouse Subs or...

Worst customer service experience I have ever had in 25 years of working in the food business. The management team here does not care about assisting its guests first but instead wanting to be right. I wanted a catering order and because they didn’t have bread they refused to work with me on a partial order or even assist me in any kind of way. I then spoke with the GM or “owner” and I can see where the lack of care and leadership comes from. She immediately chastised me for my tone with her staff and then proceeded to blame me for not paying attention to the app where she says that a 24 hour notice is preferable. Then no apology and finally told me she has a business to run and wouldn’t continue the conversation. They will never get my...