Lucky Dragon — Restaurant in Columbus

I don't enjoy leaving NO tip. I'm not that kind of person. If I get decent service you're getting a pretty decent tip. If I get great service you're getting closer to 26% minimum. Unfortunately my experience here was terrible from the moment I walked in.

I stopped here during lunch, or right at the end of usual lunch time. There was no one around to greet me. I could hear loud arguing coming from the kitchen area in the back. 5 minutes of standing around, someone came out. Said "sit at a table".

The place was empty, so why couldn't I sit at a booth? I sit down and it takes 5 more minutes before they bring me a water. I thought they were bringing me a menu. My mistake, that's another 5 minutes. Doesn't return for an additional 5 minutes.

At this point it's been 20 minutes and I haven't even placed my order. It takes another 20 minutes to get my food and it's not what I ordered. Let me tell you why. When I said what I wanted, I said the word printed on the menu for the choice. They still asked so that's which one, point to it. I point to the word and say it says this, reading the word. Apparently they can't even read their own menu, literally.

No wonder I received the wrong order. I don't know about you, but if you can't even read your own menu, what are you doing there?

I only have so much time for lunch. I'm a busy guy. I said forget it and ate it anyway, or half of it at least. The other half was the wrong bit. While I'm eating someone seemingly associated with the restaurant walks in. Owner for all I know. Has loud conversations with the other employees the whole time. To make it a lot more uncomfortable, she sits down in a chair against the opposite wall from where I'm eating and stares at me, watching me eat the ENTIRE TIME! Get lost creeper!

Once I'm finished I have to wait again for the server to feel like coming round, and they just HAD to make a comment about how much I ate. Maybe if you could read, or do your job I'd have eaten it all.

I said I just want the check. It's another 5 minutes. Instead of letting me hand them my card, they drop the bill on the table and walk away. You guessed it, another 5 minutes. Another 5 minutes after that to give my card back. By this time I'm super late getting back to work.

I would have given less stars, but whoever made the food earned them at least 2...

The lady on the register has a monotone approach. The server provides an excellent experience until the check comes. As we were packing the food to go waiting on the check. She finally brings it, taps on it, and say you pay right here (twice, back-to-back), and then looks at me say you ready now. I didn’t think anything of it at first, so I gave her the card. Once she brings it back, she shows me my total, and then proceeds to tell me how much to tip (she repeated this twice as I’m looking at it). This completely detoured me from leaving a tip. After packing the plates up to go, and stacking the dishes to make it easier for her to carry them back, and the little one wiping her mess up. We were doing everything to show we support servers, so the ending behavior blew it. As we were leaving, she chases me down to again ask me about a tip. I told her, your ending service ruined it. Don’t give your customers the experience that you’re assuming they won’t pay or leave a tip. Not everyone fits the stigma projected on their race. The food is okay, the best out of everything we ordered was the egg rolls and Crab Rangoon, and they were okay. The bubble tea was excellent, I...

Automatic gratuity for a party of 2 for mediocre service and ok food. The auto gratuity is 30% that they applied onto my bill without asking or having is posted anywhere. Is that just how they treat minority customers they assume won’t tip? Or just the usual? The orange chicken was good, Crab Rangoon was good but my half duck was luke warm and lacked flavor. Both white rice and brown rice were DIGUSTING. We came 2 hours before close and there was only 1 other table that was leaving and only 1 other table that came in while we were there; plus less than a handful of to go or Uber orders during our visit. The point is; they could have made our food ATLEAST hot. Woke up today browsing my bank statements and they also included an additional charge so my bill that was originally 67 ended up being 82 dollars altogether?? I’m not going to dispute it or call there because I’ve noticed some foreign owned franchises have some very shady practices but I Will obviously never return. Just a heads up to someone who may be attracted to this scummy place by the initial nice decor of...