Papa Johns Pizza — Restaurant in Columbus

Absolutely horrible service. They are located 10 min away from my house. Twice in the last few months I ordered pizza and cannot receive it any time close to the time. When I call - I either get hung up, they take a phone off the hook or absolutely rude. The last time I ordered pizza was on 12/4. Pizza was suppose to be within an hour, almost 1 1/2 hours later - still no pizza. I called and got some airhead on the phone. She was absolutely rude and unprofessional and told me that I will be lucky if I get my pizza within 2 hours. I had house full of kids, which I had to get them somewhere because they could not deliver my order. The most amazing part - they took the money off my credit card and would not refund it back. I have tried calling customer service - they were not able to get in touch with anyone there. They had filed the complaint with franchise owner and I was told that owner or district manager will get in touch with me within 2 days. It has been 2 weeks and I still cannot get my money back or someone to call me back. This is absolutely ridiculous. We used to order pizza from Papa Johns's all the time and now we have to find another pizza place to get pizza since neither the corporate office or the local franchise care about the customers.

After District Manager had contacted me and asked to try to give it a try and I did. HUGE MISTAKE!!! Not only I did not get my delivery, delivery was supposed to be over 2 hours, so I cancelled the order. However, my order was not just cancelled but the driver made out with a nice tip for nothing. I had called and had to deal with rude General Manager - Sean. I almost had to beg to get my own money back after they stole them. I did not even get sorry for the general manager but instead all I got is that the driver has done to other people. That's sure making me feel more...

They are legitimately the ONLY pizza place🍕I will order from and only one that I have ordered from in quite some time, and that's for multiple reasons. The first and arguably one of the most important reasons why is because the food is always yummy🤤, delivered literally steaming hot♨️, it's very reasonably priced, and of the multiple different delivery drivers that's delivered my food they've all been very polite and respectful. The second reason being that my order has ALWAYS on time and if for whatever reason there happens to be an issue with the order which happened once and that was the bottle of pop I wanted another driver who was not my delivery driver had taken the last one of that kind they called me immediately to see what I wanted instead. The third reason is when downloading/using the Papa John's app and ordering your food that way each & every order total goes towards the $10 of free Papa Dough you get with every $75 spent and that be used towards everything on the menu and with this location/app it actually works. Fourth and final reason I'll list {there's a couple more but I feel there's more than enough reasons above to hopefully convince anyone that happens to stumble across and see👀 or read👓 this review📝} is that I've NEVER experienced an issue of any kind during the almost 9 months I've been ordering from here like I did almost EVERY SINGLE TIME I either did or attempted to order from the Canal Winchester Domino's location. Probably seems or sounds like I'm being dramatic/over-exaggerating but I'd seriously have to use both of my hands✋🏼🤚🏼to count the sheer amount of times using the pizza tracking part of the Domino's app it'd go from saying "order is in oven & etc .." to it then getting cancelled for usually, but not always, lack of delivery drivers**}.

So to say I'm grateful for this place is putting it...

The staff done did it again! Make our food Exactly How our picky cells like them. Angel took the order, never once rushed us! She also confirmed the order! I know that her and Miguel were making our orders, and our delivery driver, which is always the sweetest was Tabitha! They always tell us how long it will take for us to receive our order, but it has always arrived prior to The time stated. We have never… NEVER, had a food establishment that would EVER TAKE the time with us while ordering and always make our food on point! We cannot thank the staff enough for being patient with us while we are trying to decide and always making the exception on our food because we’re extremely picky. We have never had to wait long to receive our food! This team at this location is absolutely phenomenal! We appreciate y’all so much and we really want y’all to know that!! Thank you! - For the people that want to call in and be nasty to these amazing people… order else where! These are human beings blaming your order how you tell them too! To read the comments about the workers that we know, is insane and sickening to hear the nasty remarks! These people that get on here and bash this staff, is just miserable inside!! Because they would do anything you want. However,’it’s not a local food pantry. It sounds like the people that complain about these people that are so amazing, just want free food! If it was that easy, we all would be a happy! But this team works so hard to make sure you all get what you want! Enough already about the negative comments about these nice and sweet people! - Thank you to this team for being so amazing!! Please dont pay no attention to these negative freeloaders. Yall keep doing what you’re doing because you all are amazing! Thank you! Oh. And we have NEVER! Had a bad experience with not one person here! We...