Subway — Restaurant in Columbus

On March 20, 2025, I had a very bad experience, and I will never go back, even though I am a faithful customer. I decided to order my food on DoorDash because I get off work really hungry and tired. I went to Subway thinking I would get my food and go home, but when I arrived around 8:45 p.m., 15 minutes before closing, the door was locked. Before I reached the door, I saw an employee let in a gentleman wearing a red hoodie, who appeared to be of Hispanic descent. I knocked on the glass door, and the employee looked at me but did not open the door. I assume she decided not to open the door because she was too lazy to make another sub. I do not know this employee's name, but I know she often brings her son to work with her. I went to complain to the manager the next day, but she did not offer me a free sandwich. She just looked at me as if I was in the wrong. I do not understand this location; they need to fire the whole staff. I hope the owner sees this review because I still want the sub I paid for...

Update: From 3 stars to 1, bc this franchise owner must be cheap. Came here on a Sunday afternoon for the first time in years. Only one girl running the whole place, working her butt off. There were 10 people in line the whole time I was there. She was exhausted but doing great, no one in line was happy waiting 30 minutes for a sub. Cheap owner needs to pay a couple more employees to be there. Expecting one person to run a busy store is INSANE. Disrespectful to your employees and your customers.

I've gone to this location several times over the years. It's fine for a subway. There's a woman with dark hair that has worked there awhile, and she's great and friendly every time I've seen her. But tonight I got to Subway at 8:42 and their door was locked. It was someone else working I'd never seen before. I think arriving 18 minutes before close is pretty reasonable. No point in coming after work anymore if they're gonna be locking the...

I was just visiting Columbus and was wanting some food to eat on my way home and was super excited for Subway. I ordered my order online and whenever I got to the store, they told me that my order didn’t go through their computer however, it already had been taken out of my bank account, all of this was fine, but whenever I was trying to figure out what I should do next or how to be able to fix it I was given very rude attitude, no one wanted to help me. I literally left the store, crying my eyes out because of how the service staff just made me feel. . I normally don’t leave Google reviews but I really feel like this was worth mentioning, considering I had such a...