Wendy's — Restaurant in Columbus

Tameka and Edward are extremely disrespectful to patrons. They lack training on what the app looks like and will shout at patrons for their own lack in knowledge. Edward refused to give me my food that I paid ahead for via mobile order and said to call corporate for my refund. He slammed the window at me numerous times and called me "u-g-l-y a**". Darren, Please review your cameras. The issue was with them not knowing how to read and follow instructions. They couldn't read simple instructions on how to prepare a meal so they started assuming what they should put instead of reading. Then ordering me to leave the line. Tameka was rude right along with Edward and jumped onto the window telling me to shut up when it was them who couldn't get my order right. They are rude and demeaning over the speaker. The first interaction was me saying hello, please and thank you, which meant nothing. They are rude. I guess since they're the best this location can get and they cant be forced trained on etiquette, at least let them know that their screens are not the same for mobile app users. They did not want to take accountability for that. Instead they shouted at me and held up the line. They kept telling me what I should've put on the app as if I work there or as if I should spoon feed simple instructions that are also printed on the receipt. If you don't want to read, don't work there and drive down business. I cannot believe the audacity. And for Edward to call someone u-g-l-y...

Charged $1 for sauce, but ordered a chicken bacon deluxe and got

Now updating to a 5. The food was so good. Fries and nugget hot and fresh. Burgers were fresh and all topping were correct. I got the sauces I asked for. Ian was cool enough this time. At least not rude. I’m happy, kids happy 10/10

I hate to leave a bad review because my food was fresh and delicious. My problem is with the manager Ian that took my order twice now. He is rude. I let it go last time because food was correct and good, but this time I was missing a main sandwich to a combo. The first time he told me to pull up to the door (past the drive thru). When he came out he tried to hand me my bags while holding the door open. I’m small with short arms and couldn’t reach. I told him that and he said, “what do you want me to do? Let the door lock me out?”. No sir, I expected you to hand me my food at the drive thru since there were no cars behind me. Just terrible customer service. He might be able to boss people around in the back, but he has no business being an order taker or dealing with customers.

I’m updating my review. Been twice now since the bad experiences. Food was so good. Everything was correct! Service was fantastic, and drive thru...

The food was good but the service was not. Last night they didn’t have the drink I ordered and let me know that when I got to the window, when they asked me if there is something else I would want I told them the blueberry pomegranate lemonade. The manager said “can’t do that the transaction already went through and that’s an up charge”. So let me get this straight. You won’t make up for the inconvenience of not having my drink by letting it slide and just giving me the “up charge” drink? What ever happened to making things right to the customer? I get that you run out of things, I was completely fine ordering a different drink, but it’s a little ridiculous to not give me the lemonade I requested because it would cost the company literal pocket change to do so. I’ve worked in food service, including management, my whole life and I would never have done that. Making things right to the customer is better for business. Being a penny pincher drives customers away. I’m going to a different...