Dunkin' — Restaurant in Concord

Edit: Months later upgrading this restaurant to a 3 (review). ... Really 3.5. Went in, and bought a couple things and it was much better. /// Manager here needs to be fired, and replaced, asap. The other morning I ordered like an egg and ham sandwich, bagel balls (with the cream cheese in them), and a blueberry donut. The donut was the only 1/2 way decent thing. And the two LADIES, in there had severe case of RBF. - One was a shorter, more I'm gonna say sturdily built lady, the other was tall and slender with curly hair {She was the worst, like her face just said "Gosh I hate everything."} ... It appeared the store was at least one person short. .. Yeah my caramel iced coffee was just OFF, my bagel balls were disgusting - The tops were HARD, the cream cheese didn't fill the middle, like it's supposed to ... and the cream cheese itself was awful - They were heinous, and inedible. (Pic - After one bite, which I had to spit out) ... Their coffee drink maker was super ABRASIVE and loud, the staff couldn't even hear customers, when they were saying something, when the thing was running .. I had to repeat my order; loudly.

And the question is why do these two women both have have the 'Face of Death'? - In my experience that's management. ... Get a new manager. Because I was in town, for some business - and the place made the opposite of a good impression. Wish I had hit up the Firehouse Subs, next door, for...

This was my second time having an issue with this location. The first had nothing to do with my actual order, but the professionalism of the employees. This time was both. I had an order that while it wasn't complicated, I did customize. Simple stuff. One sandwich without cheese one without egg. I explained no less than 3 times what we were getting and the woman at the drive through window claimed to have gotten it. Well when they gave me the food. It was wrong. The woman at the window then tells another employee that, "I gave her what she said she wanted" ... no, you didn't. I even clarified what I wanted to make it easier for her to understand. She kept talking mess and tried to close the drive thru window on me twice so that I couldn't hear. I knocked on the window and called the manager over, who did absolutely nothing. I told them that I just wanted my bagel and is fix the sandwich myself. No apology, nothing. A bagel in a bag and my son made his food in the car on the fly. I need this franchisees contact info as well as corporates info. I expect a full refund...

Ordered on DoorDash and the order was complete meaning ready for pick up at 8:49. The dasher explained once he got here that a woman only handed him our drinks and not our food. I called Dunkin’ Donuts to find out where our food was and a nice young man answered the phone and he was trying to get a woman on the phone to talk to me I can only assume it was the manager and I heard her deny my phone call with a very nasty tone. Our dasher headed back to get our food and he said this same woman was also rude to him. He delivered our food, it was cold and I ordered a bucket of the munchkins and didn’t receive the bucket. I don’t know if she was having a bad day or what but you don’t treat people like that ESPECIALLY in customer service. If you don’t like people don’t be in a job where you have to deal with them. This location has lost our business forever and that might not seem like a big deal but you never know who you’re serving, Social media is big these days, all it takes is one person who has a big following on TikTok to shut...