Guadalajara Grill — Restaurant in Concord

I’ve been coming here since I was a kid. (Back when they were on the other side of the parking lot and hadn’t expanded to the store front next door. I mean,… it’s been since day one) I moved to Brentwood a few years ago so I don’t come as regularly as I did but always make a point to try to eat here when I am in town.

I went recently with my brother and cousin. The staff was rude. (I’ve had multiple run ins with the same guy over the years. He’s extremely rude, condescending, unhelpful and passive aggressive.)

I order the chicken fajita burrito every time I come here and they brought me a chimichanga looking thing that ONLY had bell peppers(which were crunchy and uncooked) and chicken in it. There was beans and rice on the side and NO guacamole or sour cream. I know how the meal I always get is prepared and that was not it. My cousin’s carne asada fries had literal pieces of raw carne mixed in with the cooked pieces. Disgusting. I knew the waiter was playing games with us because it’s typical behavior for him. I didn’t have it in me to get into it with him so I just decided to reflect my disdain with a half hearted tip. (Much like the service he consistently provides)

It’s very sad. The owner was what made that restaurant great. He’s rarely there, the food tastes nothing like it did, the prices are through the roof and the staff is rude and unhelpful. Oh and get this! They only provide chips and salsa one time,… they now charge per refill. Way to nickel and dime the people that have supported you since day one. I will not be coming back at this point. If I wanted to be extorted out of money and abused, I’d pay a dom.

They also served my cousin a margarita without IDing her but made sure to check our vaccine cards before even asking how we were. This place sucks. Save your money and go to La Tapatia on...

I have never in my life felt so disrespected. To think that this was my favorite restaurant for YEARS and to be treated the way I was today makes me beyond sad.

I drive 25 minutes across town to order my favorite BBQ quesadillas to get home and open my box with dry quesadillas and no BBQ sauce. Usually I wouldn't even be on here writing reviews but the way staff and madmen handled this was beyond unacceptable.

I called to let them know that the only thing I came all the way there for wasn't made right and the receptionist said he didn't put any sauce and was very busy and hung up. I called right back to talk to the manager and he got on the phone and said "What do you want me to do. You want me to drive all the way to your house to put bbq sauce. You want a free dish because we forgot to put a little sauce on your plate. I am very sorry but I am very busy" and hung up the phone on me.

At this point I am fuming because I never even asked for anything except maybe an open ear. I can't believe that things turned out this way because I was unhappy with the food I payed for. I will NEVER go back to this place again which is unfortunate because it use to be one of...

Stopped by for the first time while in town for an event, and I’m really glad we did! The food was tasty, the staff were super friendly, and the whole place had a welcoming, community vibe. Everyone was so nice to us, and my daughter was thrilled to get a taquito!

The restaurant itself is pretty large. The bar area wasn’t open yet and seemed to be used for storage, but there was still plenty of space to sit and relax. I tried a strawberry margarita , it tasted more like a mix, but it still did the job!

It feels like the spot has a lot of potential, even if it’s not showing everything it’s got yet. Most of the customers and staff seemed to know each other, so it definitely has that local hangout feel. Service was quick, everyone was upbeat, and the energy was great. My son and I even caught ourselves singing “¡Vámonos a la playa!” that’s how fun the atmosphere was! 😄...