Waffle House — Restaurant in Concord

This was, without question, the most disappointing service experience I’ve ever had. It happened yesterday morning, and in hindsight, I should have trusted my instincts and left after noticing some initial red flags. Several tables were dirty when we arrived, though we eventually found a clean one.

When the waiter approached, he said nothing—just stared at us—and his body language gave the impression that he was either completely disengaged or possibly under the influence. He appeared uninterested in being there and made it clear, through both demeanor and lack of effort, that our presence was unwelcome.

We had to essentially take our own orders, as he didn’t speak a single word to us during the entire visit. We were the only table in the restaurant, yet there were no refills offered, no check-ins, no basic service whatsoever. At first, I considered the possibility that he might have a disability or had temporarily lost his voice—but that assumption was quickly disproven when he began talking and joking with coworkers in plain view.

The entire experience was surreal and left us feeling worse than when we arrived. We couldn’t even finish our food due to the uncomfortable atmosphere. I genuinely feel bad for the owner, as this kind of service is likely to drive customers away.

To be clear, I don’t expect special treatment and I consider myself very patient when it comes to restaurant service. But this went well beyond a simple off-day. Unfortunately, I don’t see myself returning to...

As an employee of Waffle House, some may think I'm gonna lie or sugar coat my review of our business but honestly i am not the type to stretch the truth or lie and deceive ppl. We are just about, if not the only restaurant open 24 hours since COVID began in 2020. We strive to provide our customers with fresh hot food quickly. Our store is usually clean but i will not say its perfect. Our restrooms are cleaned and sanitized daily on each shift. Yes there are times we get behind and it looks a mess but thats only bc we usually work our selves tirelessly till its clean. We have good food at a great price as well. I will say it would be nice if their was some kind of low card or diet type foods such as salads or wraps etc. We no longer have any type foods on our current menu. All in all my fellow employees and i do our best to make you, our customers happy so you leave with a smile on your face and want to return but dont take my word for it, come check it out...

I placed an order via Post mate. My order was incorrect. I immediately called and spoke with a male. When I told him an order was missing he instantly became defensive and aggressive in his tone with me. I explained to him what I ordered he told me what I did not order. I told him I had an extra item that I did not order. The more I tried to tell him my order was incorrect, the more aggressive and defensive he became. So I did not feel like arguing with this man. He not once apologized for the mishap, well because he believed he was right and I was wrong. He said he can make the missing order but he will have to charge me! Really Sir?? My order was almost $70.00!!! The missing order was approximately $5.00!! You want to charge me again. What about customer service/satisfaction. On top of that, there was NO RECEIPT, NO NAPKINS, and NO UTENSILS. Worst experience I have had at a...