Marble Slab Creamery — Restaurant in Conroe

We arrived as a group of four and stood waiting to order. Instead, the staff began taking orders from a group of five who arrived after us, and two of us were completely overlooked while that group moved ahead to checkout. When I brought it up, the woman behind the counter questioned me and made me repeat myself rather than simply acknowledging the mistake. She stayed defensive, insisting that only one person serves each group, but ironically, four different staff members helped us individually. Rather than making excuses, a simple apology and some accountability would’ve gone a long way. Another staff member I think saw the mistake after and did give us a couple cookies that we did not need, appreciate the thought so added a star for that. The process is flawed and seeing the average of CS reviews hopefully someone rewrites the process and finds a more...

So, at this location, they have the cake batter (cb) ice cream right next to the strawberry. Being allergic to strawberries, I told Reid and requested that he avoid small pieces that had gotten in to the cb. He immediately said “oh yeah of course” and walked away. He went to the back and grabbed a fresh bin of cb that had not been contaminated with any strawberry ice cream and proceeded to get my serving from the fresh bin. I cannot begin to express how this made me feel. Typically, they just scrape out the strawberry from the requested flavor and move on. The fact the Reid took the extra steps and effort to make sure that I wouldn’t have an allergic reaction speaks volumes to the care that puts in to his job!...

Today , Me and my husband we came for dinner to this place and the young guy who attended us,man.... I don't know what to think about about him, if it's was his first day or stingy but our waffle cones was not good size foe the scoops we asked for .... so I hope next time we get there we get someone that knows how to mix and put the right size of scoops on the waffles cups and waffle cones.. disappointed 😞 and didn't clean his station after making mine and my husband had coconut on his icecream that he didn't order on his . Good thing my husband isn't allergic to coconut..Please make sure this place...