Whataburger — Restaurant in Conroe

This is the BEST Whataburger I've ever been to! Man! Shay (hope I spelled that correctly) was the most hospitable person I've ever met at a check-in counter and made my complicated order very uncomplicated, with the biggest smile and sweetest demeanor. The people in front of me emptied the ice machine and used up all the sweet tea, but Shay wouldn't let me go without. She took my cups , filled them up ilwith the drive through machines, and brought us a fresh batch of tea to fill our cups. What an above and beyond person! While we waited, Mike made delightful conversation, and it helped time pass quickly. He was cleaning the front area, and you could tell by the cleanliness of the lobby that he is a true asset to this establishment. What a kind hearted guy! Finally, Rosa was there to save the day when we realized one sandwich didn't have avocado. She was so happy to help fix the issue and made the exchange seamless for us. She was smiling and polite, friendly, and considerate. She is what all restaurants should look for in management! Whataburger is my favorite "fast-food" restaurant, and I've eaten at dozens of locations, but this place is clearly staffed with the best of the best! Great job, Whataburger, at making the effort to give customers a great experience by hiring the kind of people that keep Whataburger on the map! All around excellence. And the food slapped, of course! Everything was cooked well, the toppings were placed in perfect quantity, and they hooked it UP on the ketchup! All around fantastic...

I got to start off by saying this is the best whataburger in conroe. If you're in whataburger this is the one to come to. I drive an extra 30 min out of my way, just to come to this whataburger not only is the food always finished quick, but it's always fresh and presentable. The people here that really stick out 3 in specific a crew member named Jacob, and two managers named Delvein, and Cynthia. They always go above and beyond with the best attitude and customer service. I have never had bad service and any problems I've had, are always addressed by them in an orderly and professional manner. I love this whataburger and I'm never let down. I will continue to go here as long as these employees are here making this place the best place to grab food on the fly or even sit down and enjoy the clean and well upkept eating area. This is my go to late night or amytime eats and should definitely be yours too. Again thank you so much, Cynthia, Delvin, and Jacob!!! Y'all rock and keep this place alive. Y'all are the heart of whataburger and they should be proud to have y'all working at their...

After dining at this Whataburger I haven't eaten there ever since because it was was so disgusting to me that it left a bad taste in my mouth from it. I ordered a Swiss mushroom burger and it was as dry as a Sahara Desert not to mention that the burger bun was damn near hard as a rock, so I I told the manager that the service wasn't good and he was going to replace the burger so when I went to get the replacement Burger he gave me a sandwich that was so wet and Soggy that even though bun on it was squishy which of course made it have an unappealing texture also. Hopefully I'll be able to get over the experience within another 6 months from now at the most and maybe I might be able to enjoy another Whataburger at that time but until then I'm still not eating there because of this one location. Kudos you on experience...