01/16/2021 - UPDATE - EDITING MY REVIEW

On another night, I ordered my regular avocado toast and I was going to walk out of the restaurant. The night shift manager hurried to me and started apologizing. She was very polite and friendly.

I told her that it wasn't her fault and that I'd have happily got a replacement toast if I had received a sorry in the first place. She promised me that I'd get the refund soon. And a day later, I did !!!

Thank you :) she even offered me a coupon for free entree

Please see all my transactions with Silver Diner in the past months. I have been a regular, loyal and tipping customer.

I really held back from posting this negative review for almost a week as I love their food. But I can't contain my disappointment any longer.

One night(12/24), I ordered Avocado toast with eggs. They had given me the order in non transparent boxes. I was shocked to find raw salmon on my avocado toast upon reaching.

As a vegetarian, this is unacceptable. I can never eat it. It was already past their closing time, And that night I had to sleep almost on an empty stomach as this was my dinner.

So, I walked in to the restaurant to return it a day or two later. The manager was not the least bit apologetic. She investigated me as If I am the one who committed a crime. The only sorry that she offered was almost 10 minutes after her enquiry, when I was about to leave. Which was too late by that time.

She opened the box in front of me to check if I was being honest.

( I would have considered getting the replacement toast had she been apologetic in the first place. )

Me : I don't want another toast. Please give me the refund.

Manager: ok, Did you eat the egg ?

( I was taken aback by the tone and wording of the question. I started getting frustrated. But, I answered politely as I believed that they were under the stress of working during holidays or something)

Me: yes, I ate the egg.

Manager: Ok, So I can only refund the amount for the avocado toast. The refundable amount is $12.49 (She opened the menu and verified the amount )

( I wanted to ask , what about the tax and the 15% tip for an incorrectly prepared to-go order ???? But, I kept these questions to myself)

Me : Ok, refund that amount. Can you provide me any receipt ?

Manager: My name is *****. Ask for me .

Me : Ok thanks ( I was going to leave)

Manager: We are sorry

(Finally, Had you said that before, I wouldn't have become so frustrated that I am writing this long review on a Saturday afternoon.)

A week later, I still didn't see the refund. So, I drove to their restaurant. A different manager was there and she was more polite and customer friendly. She told me that the other manager was on vacation. She just asked for the entire amount of $18.73.

(She didn't conduct any investigation as to who ate the eggs)

I was satisfied with her approach. And she told me that she would call me the next day with more details.

Many days later, there was no call and no refund. So, I just called and asked for the 2nd Manager. She told me that the 1st Manager had indeed posted the refund request and that corporate should have issued it. I immediately logged into my credit card account and checked for any refunds. I didn't receive any.

Please find in the image the particular transaction in question. I had tagged it (as food) for quick reference , in case the refund was reduced directly from that amount.

The manager told me to check in with her if the refund is not posted by Monday. I thanked her and disconnected the call.

5 minutes later, I started feeling restless and stressed that I have been spending too much time following up on a toast. Hence, this long review.

I do know the names of both the managers. I am deliberately not including them, As I don't want to spread any hatred. I am just a disappointed customer who wants his refund and is trying to take a load off his chest by writing this review.

Please check my other google reviews. I have written a lot of positive and some negative ones.This ain't personal.