Burger King — Restaurant in Conway

Josh the manager is very rude. I ordered two large fries. I had a coupon code for one of the fries to be $1. My phone was about to die so at the speaker I took a screenshot of the code so that I had quick access to the code. I had forgot to tell them the code at the speaker (which is what I was told to do last time I was there) I get to the window where you pay and showed them the code. The young girl at the window giggled and told me to hold on. I wait and then a manager (Josh) walks up and she rubs off. Josh says “let me see the code” I then show him and he said “see that thing at the bottom it’s supposed to be spinning or I can’t let you use the code” I respond with “ok I can pull it back up in my phone I had just took a screenshot because it’s quicker and my phone was about to die” so I pull up the code again through the app and show him the SAME code I had on my phone but this time with the spinning thing. As I did that he says “we can only use the code once” and I respond with “I only want to use the code once??” He sees the code and then I sit my phone down and then he says “I need to see the code again” and I said “you have got to be kidding me” and so I show him it AGAIN and he says “no I need you to log out and get back into the app again” and I said “that makes zero sense” and he says “well we don’t get credit for it unless you do that”.......UM what?!? Not sure what he was trying to accomplish. It’s not like I was trying to use a coupon that was no longer on there, I get the whole spinning thing. I would have never even thought of that but ok I get it but to say I HAVE to re log into my app and show him the code now for the third time seems extreme and rude. I have never encountered such horrible customer service and to be honest he almost just ALMOST made me feel bad for using a coupon. While he was swiping my card I saw him mouthing under his breath and then when he saw I was watching his demeanor changed and you could tell he saw he was caught. He definitely could use some training in how to handle situations. There is a right way and a wrong way and he takes the award for wrong way. Will not be going back to this location ever and probably not any BK ever again. Not sure what kind of people BK deals with but not everyone is trying to get one over on you. Some people just want to use a coupon...

For spending almost 50 dollars to feed a family of 4 I expected the food to atkeast be correct. I was more than patient with the store which had a new hire working the front desk cashier who had to stop and wait 2 minutes for assistance from another employee to ring up my order because they didn't know how to enter it onto the screen. Should train employees before putting them on the main front desk, it isn't the best idea to not have a trained person on the main counter. Moving on, once my order was rang up properly, move to getting back to the house with the food I ordered for each family member....the order was entered correctly (took awhile due to lack of training) but it was prepared incorrectly. Kids hamburger ordered as mustard and pickles only and received it as ketchup only.....seriously....spicy chicken sandwich ordered as no veggies and recieved it with extra lettuce....wooowwww for real..... please take the time to train your employees especially if you're going to put them up at the front counter as the face of your company to hundreds of people, and tell your cook staff to slow the heck down and read the screen and make the food the way it's supposed to. Honestly with the way those two sandwiches came out wrong, it's the exact opposite of how they were ordered and makes me think it was on purpose because they wanted to be funny and mess with someone's food. After spending 50 dollars for incorrections, I am not pleased at all with these meals or the amount I paid for someone to mess up my dinner. Get it together...

I went to the drive thru. I ordered a double whopper with no cheese and large onion rings. My onion rings were beyond soggy drenched in grease. I went back through the line and asked for a replacement. They gave me the same soggy onion rings. I was fed up. I looked at my burger and it only had mayo and ketchup on it. I went back through the line and asked them to fix my burger. They ask me to pull around and park. They bring me out my burger. This time it only had one patty when I ordered double and it had cheese on it. All I wanted was a double whopper with no cheese and some crunchy onion rings. I was not asking for much. I eat at this location often and the normal manager wasn’t there and the gentleman man that kept handing me the food was rude and didn’t seem to care. I gave up trying to get my order right because I was done dealing with people that didn’t give a flip about how my food was. I wasted 15 bucks and won’t...