Oriental Kitchen Restaurant — Restaurant in Conway

I have been a patron of Oriental Kitchen for many years. Always been my “go to” take out Chinese in Conway. I am very disappointed. I ordered my food at 505pm. Arrived at 530pm and my food wasn’t ready. It got to be 545, I inquired why it was taking so long. They stated they don’t start the order until you arrive. I explained, I ordered 25 minutes prior online for it ready when I got there. We went back and fourth for about 5 minutes, and he just apologized and made up excuses of the air is out, we don’t want your food to be cold. So on. I asked if they would discount my food. He looked at me like I was stupid. I said I’m not asking for a full refund, he went on to say here is $5, 10% of your meal. Maybe I should be thankful he gave me $5 back. But from someone who comes from the food industry, if anything like this happened at my place of work, the manager would have gone to the table to apologize and let them know that he/she would take care of the meal. It’s unprofessional for me to have put my food in online at 505pm and it not be ready until 555pm. Almost an hour and 1/2 that time I was present waiting on my food. I gave them almost 30 minutes to have my food ready before I arrived. Also, I ordered vegetable Lo Mien. When I got home, it was noodles with some cabbage in it. I have attached a photo of it below. That is unacceptable. I spent $50 tonight for horrible service, food that took an hour from when I initiated online. Which includes giving them 30 minutes before even arriving. Food that was prepared incorrectly with not having vegetables in the Lo Mein, orange chicken overcooked. They usually have great food! But my business will be taken elsewhere, even if that means driving across town to Jade China. The second picture I’m posting is the vegetable lo mein that I got from the website. Please take your...

Okay, it pains me to leave this place a bad review, because the people working there seem so nice, and pretty much everyone who came in for a meal while we were there seemed to love the food and the employees. It's clearly a local favorite.

The good:

Big portions. You won't leave hungry.

Everything was hot and fresh.

The employees were friendly.

The golden finger chicken was WONDERFUL.

The bad:

The dining atmosphere was pretty poor. No big deal. This is clearly intended to be primarily a take-out establishment.

Canned drinks only.

Plastic utensils.

My cashew chicken was mostly vegetables. Very little chicken, and I wasn't pleased with the cuts of chicken.

There are no descriptions on the menu, so you have to guess regarding what will be in your meal. Mine had LOTS of zucchini and peas. I hate zucchini, and I hate peas.

The wonton soup is BLAND. It for sure needs salt. Mostly, it desperately needs flavor.

No bathroom. :(

Mixed blessings:

The fried rice was very good, but it's just fried rice. No veggies or anything else in it.

The crab Rangoon are small and have very little filling. The egg rolls are pretty mediocre.

The General Tso chicken is an enormous portion of fried chunks of chicken, with sauce, but no veggies or anything else with it.

The place isn't terrible. The experience wasn't terrible, but I don't think we'd eat...

I'm originally from New York, and I've been to plenty of Chinese places all over the country. When my wife and I moved to Conway, I was a little nervous that I wouldn't be able to find anything resembling good Chinese food in the area (especially after our Korean expedition didn't go the greatest). Did some research on Reddit, and Oriental Kitchen kept popping up as the best in the area.

My wife and I ordered some, and I saw it was next to a gas station. We have an inside joke that if the restaurant is next to a gas station, you know it's going to be good.

Sure enough, that mantra has not failed us yet. We got takeout, and when we got home, I had my first bite of Orange Chicken, and I could not believe how crispy and flavorful it was. My wife had the General Tso's, and it was also delicious. The fried rice was delectable in addition to the soup and appetizers.

I'll be back again and again. It's made my life in Conway much better knowing good Chinese is right...