Great American Cookies — Local services in Conway

Extremely disappointed with my experience at Great American Cookie in Conway. I placed an order for a cookie cake and had a great experience initially. But when I went to pick it up today, things took a turn. The owner, Chad, asked for my name and showed me the cake. When I saw the “B” for Bengals it didn’t look like what I expected or like the photo two employees pulled up on their phones and reviewed off google - but the rest looked GREAT. Rather than handling it kindly, he grabbed a bag of icing and started making “corrections” in a rude and dismissive way. He questioned why I didn’t like it and when I asked if the “B” could just be removed he said no. Once explained I completely understood. Just said “it wasn’t what I expected and don’t ask a customer for their honest opinion if you truly don’t want it”. Then he offered a refund instead and told me “I could just go buy a box of cookies or something”. 🙃 I explained its already paid for and I needed the cake for a gathering and couldn’t just go get something else. I asked him numerous times to please just give me the cake so I can leave. He snapped a photo of the cake and kept trying to toss me his business card and making sure I knew he was the owner. As I walked toward the door, he sarcastically said “have a great day, Karen”. I calmly turned around and said “My name isn’t Karen — and you’re aware of that. Calling someone a Karen nowadays is completely rude and means someone is being a jerk of a customer” that was NOT me and how it was unprofessional and incredibly rude move on his part. -5/10 experience. There are too many kind, local bakers, to support instead of one who insults you on the way out the door. 🚪 I will never ever walk back into that man’s place of...

Kennedy that works at this location is the most Sincere person I have talked to in a long time. Long story short, a driver named Kacey B. from Bite squad STOLE my order from this location. I didn’t really have any expectations when I called this location. I just wanted them to be aware of the issue at the least. IMMEDIATELY, Kennedy was on the same page as me. She was so genuine and persistent about doing something and anything she could to help me. It was an unspoken thing that I was upset but it obviously was not her store’s fault and she didn’t just try to smooth everything over with something free from the store. She really understood how I wanted to go deeper than that for a REAL resolution and it was SO appreciated. She got me a better resolution within like 10 mins than I did all on my own trying to work directly with Bite squad. It’s honestly things like this that make or break a company. I felt it was very important to submit this review because people like Kennedy make a difference in situations like these and her managers and whoever else should know and appreciate the fact that they have a true...

Worst service ever. Ordered placed online. Arrived and was told it would be 20 minutes for two scoops of ice cream, since that's how long they have to fill the online order. Didn't matter that I was already there and no other customers in the store when I arrived. The girl was rude the whole time, I would think that when a customer walks in the first words would be "hello or welcome". I didn't know serving ice cream and cookies could anger someone so bad. Would definitely...