Panera Bread — Restaurant in Coppell

Tried the frozen chocolate cold brew a couple of times. Today I ordered 3 of them for my team, and they all tasted sour and bitter. No sweetness at all unlike the previous ones we had from this location and other Panera restaurants.

We went back to the place and let the staff know, only to hear that they have a quality control team that checks expiration for every item and that the cause of the sour taste in the drinks was probably the “bittersweet” chocolate. From the looks of it, the whipped cream was chunky and did not mix with the cold brew at all. So I’d assume that the whipped cream or the brew had gone bad.

They did end up giving us a refund, but since ordering the same food from the same place would result in same product, we decided to go to a different nearby Panera (7600 N MacArthur Blvd Suite 100, Irving, TX 75063). Ordered same drinks aaaand they are sweet. Not sour at all.

The stubborn look on the staff’s face basically motivated me to write this review. Maybe when a customer says the food/drink is bad, you should apologize first instead of putting the guilt on us as if we don’t know what “bittersweet” cholcolate tastes like. Almost gave us food poisoning with whatever was spoiled in the drinks.

P.S. they also forgot straws at the drive thru when we...

Ever since I moved to Dallas, I’ve made Panera bread my go to restaurant. I absolutely love the sip club and I’m a huge hot tea lover. It’s always a pleasure to see I received a free pastry or cookie!

Im a professional Uber chauffeur, so I’ve visited practically every Panera bread surrounding Dallas and Fort Worth. I always tell my Uber customers about Panera Bread and the sip club and how it’s definitely a great idea.

I have my favorite stores and then my not so favorite, usually it’s the store’s location and heavy traffic pattern that sways my decision to stop. Even still every Panera Bread I’ve walked into has been professional and upbeat.

I’ve never felt overlooked, neglected or just plainly rejected like I have experienced at some other restaurants. Customer service of Panera Bread, all of them, awesome!

My favorite store is Panera bread on LBJ Freeway in Coppell. Best location, easy to get in and out, close to the airport, highways are not bad, even at peak hour. Celia is always there, greeting me and everyone with a smile, she knows my name and even my phone number.

The quality of service and the quality of the foods has never been an issue. Honestly I can say I’ve never had a bad experience visiting Panera Bread.

Thank you guys for...

It's okay. It can improve!!! today, 2/14 I took my order around 740am. I like to order in the self serve kiosks because I always customize the order ( no cheese). Then i went to wait near the kitchen. A Latino woman was complaining in Spanish about how bitter are clients today in the drive through, ( we're in Texas , many of us understand your language lady!!!). She was too chatty with the rest of the staff, so that may have distracted them and ended up putting cheese in my sandwich.

She was not polite when she asked me to wait for my order ( kind of like trying to make me go away from her sight).

This is the second time I unpleasantly overhear kitchen people. The last time there was a guy cursing in Spanish.

I am Latino myself and I love how there are many of us that know how to kindly treat people. This Latino woman in the kitchen that had the drive through headset needs to get better at treating people...