Jersey Mike's Subs — Restaurant in Copperas Cove

Very unorganized, No sense of leadership. Cashier (Alyssia) rung up the order wrong due to her lack of listening i asked for a giant sub 2 bags of chips and 1 bottled drink. she therefore made 2 different meals both combos when telling her about the miscommunication and what i wanted she proceeded to say that’s not what i asked for, she proceeded to say I ordered 2 meals. (Mind you a young male is preparing sandwich after she took the cash payment and touched her hair she thens proceeds to grab mayo & bacon and attempt to help the young man finish making my sandwich) then asked for the drinking cup for the other meal because i didn’t want to go through the hassle she then says “no i’m gonna get you the refund” she thens calls another employee to come try to refund me for the combo i didn’t want. By this time im irritated because she is wasting time she then call her “manager” Chris which finally came after 2 people attempted to give a refund so when he comes. He first says she refunded the whole meal so i was still willing to pay again. But this young lady was so sarcastic and rude the conversation escalated so the young man fixed everything and we left. When my daughter returns to get the manager on duty name a older black male with brass teeth comes out and begins to get disoriented because we were upset about the encounter with the young woman. Overall i love jersey mikes and come to shop at least 1 every week or every 2 weeks this whole experience has caused me to NEVER return again!!! Another thing! Whole staff was under kept on hygiene hair was out no hair nets, touching money not washing hands then touching food, team memo with wrinkly clothes , collars popped not tucked in barely buttoned up! P.S. while all of this going on Manager Chris hiding...

Your employee Jalisa is a disgrace and should absolutely be terminated immediately with her extremely poor customer service and shear disrespect she showed myself and my family. This was my first time ever coming to a Jersey mikes and will absolutely be my last time to ever enter this establishment. When you have an employee who verbally disrespects any patron of your establishment is unacceptable. Don’t tell customers that they can make choices on a sandwich and throw a tantrum when asked to have vegetables put on theirs sandwich. Your signs and google says that you close at 9 pm then why at 8pm would you start emptying your teas without asking if anyone dining in if they are drinking tea. Then wants to completely go off her rails when the shift lead ask her to bring the tea back out. Then wants to proceed to say how she hates fixing walk in orders and only likes to do online orders. Perhaps if you would explain to a new customer how things work you would not be so miserable. I will be calling Monday morning and will be speaking to the manager. This is absolutely ridiculous and Jalisa should be immediately terminated. Poor excuse for a customer service...

Final update 😅 after getting emails saying this review is seen a lot, never have been contacted by company even after a submission of this incident on their website. Speaks for itself, not even an apology or care!

Updating my review because it needs to be said. I’m tired of establishments like this one raising prices while cutting back on quality and quantity. We just ordered delivery from here through the app, $50 with all the hoops and added on fees for two large sandwiches that both are flat, one missing tomatoes, the bread is stale and crunchy, the onions hard, lettuce wilted, and the deliver from choose third party (DoorDash) should have their tip taken back for terrible service. Food was left outside with no text, knock, ring, or common courtesy. This is shameful, ‘a sub above’ really?

Original review 4 years ago that had a 4 Star marking: Love Jersey Mikes food is great, but the staff on most visits including today are very inconsiderate of people’s time and lack customer service! I’ve put in an official complaint before but the same people were there tonight with the same...