Smoothie King — Restaurant in Copperas Cove

This was my second time going to this location. The first thing I noticed when I walk in, was an sign offering a free sample if you give a review. I wanted a sample because the last time I was there, my drink tasted very watery. I spoke with the employee and the manager who stated they only give out samples if they have premade ones available. She then went on to say how they hardly ever give out samples because they never have any made. False advertisement. I explained the reason why I wanted the sample but she didn’t care. It must was her lunch break because she hurried out. Store could use a cleaning. I wasn’t impressed and will probably never go back… they ended up with a review from me...

UPDATE: yes obviously the new management is working. The staff has improved 100%. The customer service is out of this world. Now we appreciate you starting with Anna. You have changed my opinion about this place and now prevent me from having to drive all the way to Killeen to get my smoothie every day .

I hate to do this but consistently for the past 6 months this location doesn’t ever have enough inventory or high demand items. The employees are great but they can only do with what they are provided by management. I’m sure management doesn’t read these because of all the reviews reflect it. It’s sad to say the least in a high demand community this business...

Horrible customer service . You walk in and no one even says anything . Absolutely quiet . Rudely ask for orders, gets upset if you don’t tip them . Went to complain to the manager about . Kicked me out for raising my voice . Which I hope they watch the cameras definitely did not . This girl names Cassandra gaslighted me as if I was in the wrong refused my service . Which was fine I complained to corporate about everything. To everyone I could. She also gave me a fake last name , How professional , corporate told me. This store should be shut down. Don’t spend your money here . Super unprofessional. Ran by people who don’t want to work. Didn’t want me to get In touch...