Starbucks — Restaurant in Coral Gables

Some staff members are polite, but not others:

I have had repeat encounters with one staff member who refuses to add whipped cream to beverages that clearly are marked in the app as including whipped cream.

(I cannnot “add” whipped cream during my order because the drink is shown as already containing whipped cream.)

It’s not my fault that some employees don’t know the full drink recipe.

When I have returned (twice now) to calmly and politely request that the order be fixed, this employee argues. I don’t think an employee should argue with the customer, especially after the customer shows proof in the app about the correct recipe stated on the order.

This issue is not the customer’s fault.

In addition, I have had other things go wrong with my drinks, such as a drink known for being sweet not tasting sweet at all. I think they are making drinks incorrectly.

After having multiple unpleasant encounters with the staff, I really don’t feel like complaining another time about my orders. I would not be surprised if the employees are rude in order to discourage people from approaching them when their order is wrong.

These drinks are expensive, and I pay money in order to receive what I wanted, not whatever the employee felt like making at the time.

I usually have a good time at any Starbucks I go to, but this one stands out as...

I was going to give them a five-star rating, however, there are particular employees who treat customers with no respect. This was especially apparent after I saw a blind customer come in and instead of helping him in the first seconds of meeting him the cashier laughed. This poor man was so nervous he was shaking. There was little understanding for someone who was blind. The ONLY person who went out of their way to help was I think the manager. All the employees should be subject to training on how to deal with individuals with impairments...

Service sucks, I have placed several mobile orders and I never receive them at the time the App say the order should be ready, it’s always late if I receive it all. I have had to leave several orders to keep from being late to class or missing a test. The staff is rude and disrespectful when you ask for the status on your order. I may have to try giving Einstein a try since it is on campus as well. Not the same but definitely worth trying as oppose to paying for something and not receiving it because if...