Computer Village — Local services in Coral Gables

I feel ripped off! My Apple MAC was having problems so I googled Apple Stores by my house in order to get my Mac repaired. This Village store popped up near me so I made an appointment. When I arrived I knew right away that it was not an Apple store. When I walked in there was maybe 1 other customer there. The person at the front has zero customer service skills. I explained what was wrong with the computer and he wrote it all down and told me that I needed to pay 79 dollars for the diagnostic. I asked him if I took the lap top to a real Apple store would they charge me for a diagnostic and he said that he didn’t know. YEA RIGHT! Since time was of the essence I reluctantly left the laptop with this guy who seemed to just want me to drop off the laptop and leave. Every question that I asked him seemed to be bothering him. I left the store with a bad feeling.

Well 2 days later I got a call from them. When I spoke to the tech he told me that the repair was gonna cost me 700 dollars and asked if I wanted him to repair it. I asked him if in his expert opinion he thought it would be a good deal to repair it or just buy another. He actually did tell me that buying a new one was probably a better option, which I appreciated. I then asked him not to fix it. Then he asked me if I wanted to back up my pictures and told me that it would cost me 170 dollars to do that. I told him that price was ridiculous and he actually agreed with me. He then Compared it to a car mechanic saying that since he doesn’t know about cars he has to pay whatever they say. Once they have you on the hook for the 75 dollars then u are at their mercy. My biggest problem is that I googled Apple Stores near me and this rip off store came up. After the fact I called Apple and asked them if they charge for a diagnostic and they told me that they normally do not. Do yourselves a favor and STAY AWAY...

Some workers have attitude and my issue didn't even get resolved after they took my laptop in for a week to repair it. I had just bought it from them and within a week it was showing weird signs (not charging properly, screen randomly blacking out, etc.. stuff you don't wanna see). It was fine at first when I got it back but within weeks it started again. At one point the screen blacked out and a neon pink line appeared across part of the screen.

I ignored it, and then weeks later accidentally cracked my screen. I went to Computer Village assuming automatically that they'd be cheaper than Apple and I knew this wouldn't be under warranty. They told me it'd be ~$650 --- over half the cost of a brand new one! The employee said well we gotta pay our workers and stuff, which I understood, and he actually suggested that I reach out to Apple to see how much they'd be but that he wouldn't risk waiting "who knows, even months" for them to repair and return my Mac. Apple quoted me $428 over the phone, but school was just starting and I was debating just giving it to CV since being without my computer for that long during the first weeks wouldn't be worth the $222 difference. THANK GOD I DIDN'T. Maybe I got super lucky, but when I went to Apple, the employee helping me said she'd enter it into the system as "covered by warranty," though she was sure to tell me that it was a longshot. Somehow, when I went to pick up my laptop 6 days later, they didn't charge me a penny!! Even though it was completely my fault!

Lesson: see if Apple is...

I visited Cimputer Village yesterday after receiving a text message stating I could bring in my phone for service any time before 5pm. When we walked up to the counter we were with out hesitation dismissed by Mike (No last name) because according to him, he did NOT have to give me his last name. Didn’t bother to say ”Hello, how may I help” or anything. Just, “Do you have an appointment?” The minute I tried to explain that I wasn’t given a specific time from one of his co-workers. He just said “I can’t help you if you don’t have an appointment”. He didn’t want to hear what I had to say. Then he proceeded to stand up and raise his voice to me and my 15 year old niece in an intimidating manner because we did not do as he said and leave. There was zero customer service on his behalf.He was dismissive, condinscending and disrespectful. When we asked for his help accessing the phone. Once again he lashed out at us and said, “I don’t know what to tell you, if you don’t know how to do it than I can’t help you. The manner in which we were treated was unacceptable in my opinion and both my niece and I felt uncomfortable after the confrontation with him. My niece was so nervous and shaken up she was scared to asked for assistance from him again. Instead we seeked help from another employee named Jose. Jose on the other hand was a complete gentleman and very helpful. I personally will not be returning to Computer Village or reffering any friends or family due to our experience of poor customer service and...