Papa Johns Pizza — Restaurant in Corbin

Ordered a pizza for delivery. It took them three hours to deliver the pizza while I was told it’s gonna be about 35 minutes. Call the store managers said that DoorDash has your pizza. I did not place the DoorDash order. I called the store directly and place the order for delivery manager insisted that I contact DoorDash, I talked to Manager told him to remake the pizza. I will come pick it up myself while my husband was picking up a pizza DoorDash showed up at my house. I denied the delivery told the DoorDash driver that they are remaking the because I don’t know how long this pizza has been in your car Manager refused to give pizza to my husband. He said that I called and I canceled the order. He won’t let my husband pay for the pizza. I had to wait four hours and I still couldn’t get pizza from the store. This is the worst service I have ever had and the manager Logan is really arrogant. He argued with me over $20 order which I wanted to pay for he wouldn’t give me option to buy it rather tell me that I was wrong. He does not know anything about customer service, I think owner of the store needs to do something about it. Since manager wanted to be petty about I will be petty too and post this...

I wish I could give less than one star to this absolutely horrible establishment. I work in customer service, so I am very forgiving when it comes to people making honest mistakes or having to wait longer if things are backed up, etc. However, there is no excuse for the service failures I regularly experience here. I order here (usually pickup) at least once a week and they never get my order right. They always leave out one or more of the extra garlic butters that I pay for and when I order original breadsticks, half of the time I get garlic breadsticks. Tonight, I had to wait over an hour for two large one-topping pizzas and a order of breadsticks because they messed up my order and we had to stand and wait for it to be fixed. While we were waiting, a staff member was picking his nose and sniffling while rubbing his snotty hands back and forth across his face. Another customer noticed this as well. He did not wash his hands before handling food. I was appalled. From a management perspective, the entire management crew at this location needs to be fired and the rest of the crew completely retrained. This is not how you run a restaurant or treat customers. It’s supposed to be Papa John’s, not...

We ordered a pizza online and we got the pizza mind you one pizza and one garlic knot $40 which was fine but 2 1/2 is Inch in there was no toppings there was no stuffed crust like I ordered. so I call and it was well done and I did not order well done no matter what they say. So I called them to see if they would make it right they told me they had no way to make it right because I ordered online if I would’ve used the call Center they would’ve took care of me but since I ordered online they could not do anything about it so of course I got mad and I told him I wanted my money back so I went back there the manager was extremely rude And arrogant. would not help out at all I took one bite of my pizza and put it back because that’s how bad it tasted but my husband happen to eat his whole piece even though we were returning it we returned the whole pizza except for one piece and he said that he could not give us our money back because we ate two pieces and I told showed him we did not so finally he did say he credit it back but we wouldn’t get it for 7 to 10 days which is fine but the rudeness the arrogance that this place had is ridiculous I’m not happy and I will be posting this...