Chick-fil-A — Restaurant in Corona

Ordered through the drive thru tonight and had a very poor experience. First off I’d like to mention that my order taker outside was courteous and took and repeated my order perfectly. Wait time wasn’t bad until I reached the window. My ‘turn’ at the window was extended. I don’t know exactly how long but it was uncomfortable considering everyone before me was there only seconds. People behind me were likely getting upset because I know I was. Finally after getting only my partial order I’m then asked to park and wait for my food in the front of their building. I comply. There I end up waiting a minimum of ten additional minutes (likely about 13-15 minutes cause I only looked at the clock minutes after waiting) then I get a friendly young man come to my window with part of my order. He tells me that they have what I ordered which was a gluten free option of bun for their burgers but he says they’re frozen and would take an additional ten minutes minimum to make that item. By this point from start to finish I’ve waited about twenty minutes total for this food which is not even what I ordered and were also even missing additional items. He then went back inside to retrieve the missing items after me telling him I did not want to wait the additional minimum ten minutes longer to only make the other two parts of my order get colder than what the first part that they gave me at the window (now about twenty or so minutes ago) already was. The young man comes out promptly with my remaining items and apologizes then I depart. All of this and then I get home with not only my food but my boyfriend and his friends food were mostly disappointing for different reasons... my cobb salad was missing the sliced hard boiled egg which truthfully is my favorite part and then our friend’s waffle fries were undercooked and cold, and I never got the receipt at all during all this. I question my charges at this point with the potential lack of training at this location maybe? I’m not sure. My total was almost $42 dollars for three people and at this point I wish I would have just returned the order that the man at my car window dropping off my partial order offered after everything. I hope this doesn’t happen to...

I am a fan of chick fil a, but this location is the absolute worst. On multiple occasions they get our orders wrong and forget our sauces but this past weekend was our worst experience. Upon ordering, their app was not allowing me to scan for points, after than when we ordered the white girl who took our order tried to charge us multiple times after we got the notification from our bank showing that the charge went through. We told her it went through and she said ok and that it was fine, and did not provide us with a receipt. Over 1/2 an hour later we still do not receive our food. We had already seen 4 customers who ordered after us receive their order, some of them took a seat and ate and had already left, while our name had yet to be called. We asked a guy to check on our order and instead he stayed at the register, even though there was no line. 15 minute after that we still had yet to revive our order, we asked again and they finally payed attention after they saw us getting upset. Come to find out they had not even started our order and the girl who took our order was hiding in the corner by the drive through window so to try and not be seen. They could not find our order ticket and we gestured towards the worker who took our order. We saw them scrabble to get our order together. And of course they forgot our sauces and our drinks were very watered down. I have worked in the food industry and usually customers are compensated with either a refund, or extra items. This was not offered at all and they were very dismissive. We were very upset having to wait almost an hour for our 2 sandwiched and fries, and would have expected to be at least end offered something for the inconvenience. Very...

This is the only Chick-fil-A that I have had bad experiences at. I went through the drive thru and ordered my food as usual and things were going pretty well. When I got to the window to pick up my order the girl at the window asked if I could pull up to the front parking spaces and wait because my food wasn't ready. So I politely declined and let the young lady know that the last time they had me park in the front because my food wasn't ready, I ended up waiting in my car with my kids for about 15 minutes and had to walk inside the Chick-fil-A to go grab my food that was sitting on the counter. When I asked for my food and told them about the situation, you could tell they completely forgot about my food. So I ended up taking home cold food. So I stayed in the drive thru and waited for my food. Then the manager took over for the young lady and started to hand me my bags. I asked for the Texas Pete hot sauce. So the manager picked up one sauce and told me"I'm sorry we only have one hot sauce left and I have to go to the back to get more. If you go to the front and wait I can bring you more hot sauce". So politely declined because I already had my food. It really felt like she was just trying to prove a point. I had no issue with the fact that my food wasn't ready. I just didn't want to be stuck in a parking space in front of Chick-fil-A waiting for cold food again. Also I've gone to pretty much every other Chick-fil-A and ask for frosted root beer and have always been able to get it. But for some reason this Chick-fil-A told me they don't do it. But it's all good. It's the only Chick-fil-A I know of in Corona or by my house so I'll probably be back again the next time my...