Fieldwork Corte Madera — Restaurant in Corte Madera

The salad was really good, the hummus was amazing and the pizza was just about perfect. The beers were great as usual.

But, the way the service works is just terrible. I only visit the area a few times a year so I don’t know if this is now the norm. First , our table was clearly not wiped down before us sitting down, that’s just gross.

Second, apparently you have to order through the toast app now. One problem, I didn’t have any cell phone signal. If you are going to have a QR code TO ORDER, not just see the menu, and there are no wait staff anymore then maybe provide a QR code for wifi too ? It’s not hard. By the way , they do have public wifi but we couldn’t see the password anywhere.

A manager took our order since we didn’t have signal but there was no further service, like “do you need anything”. And on checkout an 18% tip was still recommended. Where does this tip go exactly ? I’d be happy to tip the kitchen or the bar, but who knows where it actually goes. When the standard style of service is gone maybe the tipping rules need to be updated.

I understand hiring employees is expensive these days and places are being innovative trying to control costs but it has be better implemented than this. Or the other explanation is I just don’t know what’s going on and I’m out of touch with the local customs.

I still come to this place four or five times a year since they opened but I don’t know if I’ll be coming back after this experience or until they sort out whatever is going on with this ordering and service system.

Thanks to the kitchen for great food and the bar for two very nice pours, but it’s too bad that what we will remember is the shoddy...

Fun atmosphere with the both football and softball on the screens with indoor outdoor appeal on a warm summer night. The beer was good, the dill pickle pizza was novel and delicious! Grilled shishito peppers were my favorite! Also Detroit style pepperoni margarita was super yummy! However, the drinks were off; beer and wine were fine. For soft drinks, there were adult alcohol free beverages with the only other option was home made root beer. 2 kids opted for the root beer. One went to a different restaurant in the mall,starbird,and got a juice. So weird to not have a variety of kids drinks. Then the service. The whole transaction was done via QR code, ordering off the menu having to add your credit card to create a tab and paying that way. That was ok, but there never was a feeling of an assigned server " Hi, I'm ao and so and I'll be your server tonight". Instead we had various people bring things we asked for via the app. We had to wave people down for things , boxes, water. It felt like impersonal and like we were bothering them. Iwe had fun playing the games stacked in corner, clearly inviting us to hang out and not rush thru a meal, that was great. The overall is I'd go back but not my...

Read Until End Please! Not sure what I’m missing with the good reviews. We stood like idiots waiting for a table-had to ask if we could sit anywhere. -we could. Took a few minutes to realize they used only an app to order-you have no choice. They did not get my order through the app and I waited a long time to get a beer-I had to ask where my beer was. Food was fine but not a good value. They took my empty beer glass and didn’t offer to get another one. I could have easily drunken 3 beers. All they need to do is at least have a sign with how the ordering works. And if someone just asked if I wanted another beer or food it would be nice. Fieldwork-you are losing out on soo much money by not asking patrons “can I get you anything” or at least acknowledge our existence. And why would we tip anything to a place that literally has zero service. You’re hurting yourself and your staff. Your staff spent a lot of energy avoiding any human contact and they all looked miserable to be working there-just trudging around with a sad expression. What a strange place. AND no toilet paper in the women’s bathroom!!!! And no ice in the...