Cold Stone Creamery — Restaurant in Costa Mesa

Update 04.15.21 - Spoke to the owner and I highly appreciate the acknowledgement. Learning opportunity for the team and love they value their costumers. Our family and I really enjoy Cold Stone Ice Cream.

On May 14, 2021 around 9:45pm there were about 4 workers that were on shift that did not attend us at all until moments laters, even though there was no one in line. One was even on their cellphone. The light-skinned, brown hair male finally served us but did not do a good job. Please see the photos for further details. We ordered a Love It but he served us less than a Like it. This is prior to eating them (which we didn't end up doing). One was soup and both were under-portioned and messy. There was another male than came out from the back that attended the group next to us. He did a great job and even helped them in Spanish to assist them better. Their ice cream looked delicious! He was the only one with great...

came to this location after enjoying it in another location two days ago. However, this was the worst experience for me. First, the girl didn’t understand what I was saying but its not a big deal, I understand. But then, she wanted to charge me for Love It even though she put me Like it. The Like it was definitely under portioned as well. Finished it in five spoons. She also charged me for $1.49 because I asked for extra raspberry topping. I did ask for it but the topping was not near the extra. They wouldn’t even listen to what I was saying, they looked annoyed. Overall, very...

Honestly, this is the worst expeirience I've ever had. I went to go get a milk shake and the employee made a small mistake, no problem, she was going to fix it and that isn't even the issue. The issue is that the owner or manager, someone who was in charge came out and started screaming at the employee, was super rude and made the employee cry. The person then made the milkshake for me and it honestly tasted a little weird, so I didn't finish it all. Next day you know, super sick barely able to move. Also, it's just super...