Flame Broiler — Restaurant in Costa Mesa

Have you ever Order something so simple and when you picked it up it was completely the wrong thing? I can blame myself for not checking my order while I was there, but I was sort of kind of in a hurry.. My question is do the employees who answer the phone here at Flame Broiler really Listen or are they just to overwhelmed by the amount of business that's coming through the doors? Not sure but I spoke to the lady who answered the phone and had to repeat myself multiple times and my order was super duper simple. I said three mixed chicken and beef bowls no veggies with white rice. Didn't think that was to hard to understand. But she repeated my order and said, Yeah Ok, three chicken bowls brown rice. I said no, three mixed chicken and beef no veggies white rice. And she said it again. I had to ask her if she was listening to me and she responded yes. I asked her to repeat my order and she said three chicken bowls with steak and white rice.. I get there and pay for my meal take it to work sit down, and what do I find? Chicken brown rice and veggies.. I called this evening to ask for the manager and the lady who answered said huh? The manager is not here, I asked when will she be in? She said I don't know try in the morning. I said here's my number and the lady either could not understand what I was saying or she was not entirely equipped to be answering phones at this establishment because it took her 5 different tries and 3 minutes to get it right.. come in Flame Broiler you couldn't hire someone who can at least understand English or Numbers for that matter.. wow.. very disappointed with what use to be my favorite quick bite to eat.. definitely dropped down on my list of good places to grub.. sorry but had to write this I was sooooo mad.. so here is your review flame broiler get it right next time.. we will see if the manager calls...

Until today this Was my go-to Flame broiler in the area. I usually go in after pulling an all-nighter. So I usually look a little shabby. Today as usual I ordered my food and ate outside. After finishing my meal in 30min I went to the bathroom. A few minutes later someone tried to open the door. The door was locked so I didn't say anything. Then the door was forced opened. I saw one the female employees standing there looking at me on the toilet seat, she snickered and closed rhe door. A minute later the door gets knocked on again. By then I could tell they were trying to rush me out. It was obvious they thought this was a homeless issue. As a left the bathroom I opened the door to an empty restaurant and the security guard waiting. It's was crystal clear by then. When I asked to speak to the woman in charge she tried childishly to avoid a conversation until I pressed the issue. She made excuse rhe door auto locks. Which was completely false from my experiences there prior. She made insincere apology. And I just walked out mid sentence. From the treatment to her demeanor. She made me feel like I was not the kind of customer that...

I have tried this location three different times in the past year only because they are open til ten .and boy oh boy does it suck .the food sucks the rice tastes and smells like it has been steamed with dirty dish water the chicken always seems cold and at times under cooked there is no flavor to tbe bowl at all .the service is very poor there is a language barrier because I don't speak Spanish and I really hate to say this but I think my just being there angered them I don't know why maybe it's because I'm white or something I just don't know because the gentleman before me in line was greeted with a smile and conversation all in Spanish though , on all three occasions it was the same experience I even tipped them the first time to show my appreciation for the work they do.no change . BUT !I will say this the 17th St and orange AVE location IS THE BEST ONE I'VE EVER BEEN TO EVER ! DON'T BELIEVE ME BUY A BOWL AT EACH LOCATION AND TELL ME WHAT YOU THINK .THE SERVICE IS EXCELLENT THE FOOD IS AWESOME .I TIP THEM 5$ EVERY CHANCE I GET AND ALWAYS LET THEM KNOW WHAT A GOOD JOB THEY DO .. I WISH THEY STAYED...