Panda Express — Restaurant in Costa Mesa

We went here and ordered over $32 worth of food We called them back three times and hung up on TWO times by MANAGER CRYSTAL WHO KEPT SAYING SHE COULDN’T HEAR US OUR PHONE WAS BREAKING UP AND THEN SHE SAID THE CALL GOT DISCONNECTED. MEANWHILE I HAVE THE ENTIRE THING RECORDED ON MY INTERFACE WITH $700 MICROPHONES AND PHONES BEING ABLE TO HEAR THE PHONE AND CLICK.

THIS WAS INCREDIBLY RIDICULOUS SERVICE !!!! We tried to get sweet-and-sour sauce and they gave us packets with one drip in each packet. It was not even close to what we ordered for our meal Literally only got spring roll and it was Gone!!

They also neglected to give us our fortune cookies !!! Which is the best part after the meal!!!

And on top of all of that, I asked for a sample of something and she told me that I couldn’t have one even though I was going to buy it if I liked it after $32 weeks already were going to order?!

When we called, she said what sample did you ask for? I said what does it matter what sample it was. She goes on to say ( and mind you, I recorded this entire conversation legally! With my audio interface!) And she knew it was being recorded, which is why she hung up the phone on us twice

She goes on to say well if you ask for our new product, we would give you a sample of that Then literally her next sentence she says we don’t give out any samples of anything

She clearly kept flopping back-and-forth what she was saying and then when I caught her on what she said, she lied about it!!!

This place is not to be trusted! $32 for this??

We didn’t even get anything we wanted

And the orange chicken sucked too. It was nothing but batter!!! They skimp on the chicken too

This is ridiculous Service and this is how all fast food places are starting to get.

This is why we barely even go out anymore because no one even tries anymore. They charge extra and give you less for everything and most of the time we even get sick the next day…. This is why everyone should start cooking their own food at home and boycott any restaurant at this point who’s charging you $32 for lunch? Especially with this type...

I used to give this panda Express 5 stars, but after today this is all I can manage. After working in the food industry so long I understand the pressures of getting costumers through, but not at the expense of customer service. The lady that started taking my order asked if I wanted egg rolls and i said yes, she then proceeded to turn around and take the next customer without allowing me to say which ones. The next person who finishes the order, I think his name was Jonathan or something was speaking so fast I could not understand one word he said. And he was sweating sweating so much he proceeded to wipe his face with his sleeve. When I was trying to tell him I wanted egg rolls and I was also going to add rangoons, he turned around and ignored me and went on to the next customer. Once I voiced that I previously wanted egg rolls, but I guessed they were too busy he decided to ask which ones, but obviously I am not going to spend more money at a place with that kind of treatment towards the customers. Given I have been coming here for years this last visit definitely left a more than...

I waited in line for approximately 20 minutes. When I finally got to the front I decided to order tofu and eggplant. I was told that they do not have that item. I then asked for soup. I was also told they do not have that item. I asked what items they have that are vegetarian and they said there is nothing available. They mentioned all the food is cooked with meat or fish products in the facility. The food was dry and the employees are very hard-working and kind. However, when I got to the register I was due $0.70 in change. I waited for my change and was never given it. The cashier walked away and looked at me puzzled. When I ask for the change she said Oh I thought you wanted to donate it?! I was frustrated because I heard her do the same thing to customers ahead of me. Her accent is very thick. it is loud in the store and she is very hard to understand. I would suggest adding some vegetarian items to the menu and educating your employees on what a donation really consist of; a willing offering, nor...