Nekter Juice Bar — Restaurant in Costa Mesa

Such a bad experience. Be careful one of the employees is very rude. His condescending tone if you bother him with a concern is really unnecessary. After being there from 5:53pm-6:25pm for what was suppose to be 2 orders of The Greenies and a ginger shot I walked out with a full refund and such emotional distress from the unpleasant moment that employees had me go through. Just because 1) they took from 5:53pm- 6:15pm to complete my order while successfully making the people that ordered and paid after us. 2) Once my order was complete it was 85 percent water and not to nekter regular quality. I walked out emotionally drained at 6:25pm all because I decided to let him know I wasn’t satisfied with my drinks and was questioned and humiliated as if I wasn’t a paying customer. His tone let me know he felt superior as an employee and me as a paying customer was very inferior because how could a Nekter regular of so many years know what a The Greenie really tastes like, right! I just purposely wanted to waste my time and energy from 5:53pm-6:25pm. To only end up walking out empty handed and only because I requested to speak with a manager that wasn’t there and just requested a full refund. Beware!! The customer service is really missing at...

So, I waited for 15 minutes, sitting at the high table right in front of the counter, unaware that my smoothie was already made and chilling in the fridge. The employee whom I had greeted and asked for my pick up had told me to "wait a minute," and I assumed they were working on other orders and would eventually get to mine. To be fair, the store seemed busy. Everyone else got their drinks, and I finally asked another girl for help. She asked the first employee I had spoken with to get my smoothie from the fridge. She put it on the counter with scared eyes, knowing she had messed up. I was already late, so I left without saying anything, but it was really disappointing that she didn't apologize for the wait or for forgetting. It's not a big deal to forget; it happens, but in general, some of the south coast nekter employees, while not rude, never been very customer service-oriented." Anyway the smothie wasn't that...

I originally rated this 2 stars and submitted that last week, because I couldn't get anyone to answer the phone. After about 3 hours they answered and I've been in the store several times since then. I've been surprised at how convenient the location actually is at some times of the day. I can park int he garage to the west of their entrance and don't hit any traffic, don't need to search for a parking spot, and the lines, when I've seen them, are fast moving. Granted, I'm at the store between 930am and 12noon, so I don 't know what it's like at other hours, but it's been good during the hours...