The Coffee Bean & Tea Leaf — Restaurant in Costa Mesa

Extremely Disappointing Experience at This Location

EDIT (added comment) on 07/13/25 -- in response to "Owner" -- Seriously!? You say you will forward this to the team @ the location? You gotta be kidding me. This is like telling the inmates at the asylum to "be normal."

No wonder why this location is a failure.

No more comments or replies to you. I'm DONE with this location.

Original review (continued):

I've been to many Coffee Bean & Tea Leaf locations, and unfortunately, the one near Triangle Square is by far the worst. I ordered a dirty chai latte, and it was a disaster: the cup was filled to the brim with almost no foam, it was scalding hot (easily over 200°F), and the flavor was flat, barely tasting of chai. I suspect they even forgot the espresso shot entirely. The drink was undrinkable.

The staff didn’t inspire confidence—I didn’t bother asking for a remake because it was obvious that what I got was the best they could do.

I also got a ham and cheese brioche sandwich, which had a tough, rubbery center, like it had been severely over-microwaved. On top of that, the interior of the shop was filthy—trash and food were on the floor, seats, and tables, despite it being early in the morning with only one other customer inside. There’s no excuse for that level of uncleanliness.

For a $16–$17 order, I walked away feeling completely ripped off. The quality here is not just subpar—it’s unacceptable. This location either needs serious intervention from corporate or it should be shut down. I want...

I usually don’t write anything bad. But I came to this location on July 30 2025.. at 1:40 pm.. I walked up to the counter order my drink I think the young man on the register was new. I order a drink and i redeemed a pastry..I think he charged me for the wrong drink!! I didn’t realized until the girl made my drink.. I tried to explain to her that it was the wrong one and she just said wait.. I stood there waiting she never acknowledge me or anything so rude.. I literally took the drink and waited for my cookie and left.. I visit coffee bean all the time and this was just not okay. I would never come to this location again.. usually coffee beans is very consistent but yeah this location I will never...

I started ordering from this place recently via doordash. My last four orders, they didn't even have the decency to include utensils or napkins. I finally called to complain. I ended up speaking with someone who represented himself as the store manager, who was quite rude and dismissive, and even hung up on me when he did not want to hear the complaint. He refused to address it as well. I tried calling the corporate office but they do not have any staff available to deal with these kinds of complaints via phone. Really? Their food is not so good that I would continue to patronize the restaurant. I will take my business elsewhere...