Papa Johns Pizza — Restaurant in Crawfordsville

Extremely Poor, Catty, and disgusting customer service. I would honestly give this group of workers no stars. Where to begin. Alright, so we're on vacation here for the 4th of July, we look in our phone book in the hotel to order and We call this particular location. So The first thing out of my husband's mouth is "are you in Cloverdale" the female employee responds with yes and that it would be an hour and a half wait, and takes our order, or so we thought. Turns out she wasn't listening to a thing that was said and got our order and number all wrong, ending in our order being cancelled. So my husband calls back, and they wanted us to pay for this pizza we didn't even get on top of redoing our order! The manager tells us it will be another hour and a half wait for them to fix this problem.Which obviously is totally ridiculous considering they're having to fix their employee's screw up. We asked for the employee's name and, Nick, the manager refused to give her name and tried to appease us be giving us our meal free and taking our address and phone number again, still not catching that we are in CLOVERDALE. So we also asked for corporate's number. He gave us the wrong number, so I looked it up. We spoke with corporate and they said they would look into the issue. So they "redo" our order and send a lady with the driver to deliver our pizza. She called and spoke to my husband saying they came and knocked on our door. Well we've been here for the past 4 hours and no one had come knocking on our door, So this employee gets extremely catty and starts going off on my husband for accusing her of being a liar. It is utterly disgusting to hear her mouth running like that. So she finally listens after a few moments and we discover you are in Crawfordsville after she swears up and down to ask the manager. Meanwhile another papa john's employee calls to ask us about our order and it is again TOTALLY WRONG and not what we ordered. So my husband is bouncing between calls trying to make sense of the situation, So back ot his catty woman, they laugh about the situation for a moment and then my husband made a exasperated remark about the situation and this girl goes catty on him again and hangs up. So We call the location back and tell him EVERYTHING that's happened overs the last 4 hours. And his response is that this catty girl is a "problem employee and there's nothing he can do and has more important calls to take." This manager hangs up on us so we call corporate back and file a second complaint. I REALLY hope you enjoy disrespecting your customers, and yes I will post this review everywhere I can because your way of handling service is so disgusting. Nick, Catty girl, and the girl who initially took our order, you have ruined any future business with this chain and I will personally check in with corporate in the next few days to see you all get what you deserve. And you food service people want $15 an hour. Give me a break, you cant even deliver your own special or tell what town you're in, or even politely...

05/22/2020 early afternoon My Popa Johns order when it finally delivered was disappointing at best. The extra large pizza I received was not what I had ordered. Not just some but ALL of the products I ordered was barley warm, very disappointing. I called the store here in Crawfordsville IN to find our what was going on. Because when I placed my $50:00 order the delivery time was posted on the web site as being between “30-41 minutes so that is what I was expecting. But the managers said it would be hour! It took at least an hour or more before the delivery driver pulled into my driveway! And to my surprise the driver was not wearing a face mask or protective gloves. It appears Papa Johns cares less about the health and safety of the delivery staff and the potential spread of the COVID-19 virus. And causes me to be concerned with how just how clean and safe the food preparation area is and how they are protecting the food preparation employees and the public from the potential spread of the COVID-19 virus here at this store in Crawfordsville IN. I tried to call the store here in Crawfordsville, IN to review my issue and concerns with the on duty manager but was placed on eternal hold. So I gave up and decided to post my experience instead. It is my opinion If you want hot pizza or other products prepped the way you ordered them and delivered on time by delivery staff who are taking proper protective measures to protect YOU, you should shop elsewhere I’m sad to say. I strongly support shopping at local businesses but not when operated like this Popa Johns!

Very disappointing ...

We are visiting Crawfordsville, and ordered pizza and breadsticks with cheese. It took the young man who answered the phone at least 3 minutes to determine if they delivered to our hotel, 10 minutes away. He then told me that my order (large pepperoni pizza, breadsticks and cheese) came to $25.05. I said "are you serious? That's expensive!" He then said the total was $17.01. Delivery was to be in 35 minutes. About 45 minutes later the driver arrived, and after he left we realized he had not brought any cheese. I called the store to see if they could reach him on his cell phone to have him return to the hotel. The manager said "your order only shows one side of cheese sauce." I told him we didn't even receive that; we have a box of hard, dry breadsticks and no cheese at all. The manager told me when the driver returned to the store, he'd send him back with cheese. I told him we'd be happy to pay extra for more than one container, as well. That was 56 minutes ago. Something tells me, we aren't getting any cheese sauce. After reading these reviews, I'm not surprised...I ALWAYS read reviews before ordering anything...but I didn't tonight. At least my son enjoyed the pizza... (I prefer Pizza Hut!) ADDENDUM THE DRIVER JUST RETURNED AND BROUGHT US 7 CHEESE CONTAINERS, AT NO CHARGE. It took an hour and 4 minutes, but they made it right. The breadsticks are cold, but we have a microwave in our hotel room, so it's okay. Thanks,...