Taco Bell — Restaurant in Crawfordsville

By far the worst experience that I've ever had with taco bell. I worked for taco bell for 6 years. All the trash in the lobby was over flowing. Nothing was stocked. They refused to open a register at the front bc they were short staffed. Which is understandable but to be rude to a customer about it, is not. A lady came in and said she was not sure how to use a kiosk. Instead of trying to walk the customer through it. One of the team members said that you can only order from the kiosk. They lady said she only had cash and did not understand how to order from it. Again the team member said they cannot help that if she would like to ring up her order on the kiosk. Then they could take her cash payment at the register. The last left and I do not blame her. As we were waiting for our food. I watched one of the team members reach into our bag and eat a french fry out of it. Then continue to make the rest of the order. I refused to eat the fries and asked for fresh ones. They treated me as if I was being unreasonable. Only replaced one of our fries.. I'm not sure why they thought only one would need replaced. I then asked for straws. They fought over who was going to stock them. I asked for sauce and was told someone was going to come out and stock them. They never came out. The team members were too busy talking instead of taking care of the store or their customers. My sister ordered chicken chalupas. The same team member that was eating out of our bag. He was not reading the screen and added chicken to her beef chalupa. The manager was the only one that was nice. The rest were very rude and the manager should have corrected them. It was hard to clean up after ourselves but we did. Since the trash was do full. The bathrooms were dirty as well. Our visit was at 5pm and the team members were complaining that things were not done bc of night shift... At that point of the day.. it has nothing to do with the nighy shift. Hopefully they are able see what was wrong with their service and fix it for the future of that...

So my wife & I had originally placed an order on the app at the SOUTH side store, but when we called to confirm it, the manager seemed very annoyed, rude, and confused, so we cancelled it & drove to the NORTH one. We called to make sure that they were open, and the tone in the employee’s voice was 10x more pleasant & upbeat. When we pulled up to the drive thru, she was extremely sweet and polite. ALSO, in our order, we asked for extra steak on a quesadilla & no chipotle sauce on another. THEY NAILED IT. We got home and everything was on point. Like I could actually tell which quesadilla had extra cheese and steak because of the way it felt, PLUS my cheese rollup was hot and the cheese was melted!!? I quit ordering cheese rollups at the other Taco Bell in town because the tortilla was always cold and the cheese was never melted, but these girls honestly did such a good job, and they actually seemed to care. I know this all may seem too deep for a review about Taco Bell, and it’s not much, but it’s honest, genuine work. Shoutout to Jessica and Rebecca at the northside 751 store for not only doing an amazing job, but for also being so nice while doing so!!! ALSO can we take a second to appreciate this melted...

We came in at a “off busy time” and there was only 3 groups of people in the store. It still took them over a half hour to get our food along with everyone else in the store. We all went up and asked about it at the 20 minute mark and asked about the food. They said they are working on it and sorry, but they have some big orders coming through. They never even gave us our cups until we asked. Throughout this whole thing they had about 3 new employees come in and rather then clocking in to help they just hung out in the back. When we finally got our order they were missing items, some of the food cold, some was burnt, and some had only 2 pieces of chicken on it instead of filling it up correctly. When I went back up to ask for the missing item the guy made my burrito with gloves he was wearing when he took money from the person in front of me. So unsanitary. Also, most of the tables were dirty in the building. Everyone was frustrated costumers and employees, but the employees did nothing to compensate. No coupons, no genuine sorrys. I’ve worked fast food and I’ve worked retail and understand things happen, but there is a certain standard and this was not up to it. I’m soooooo...