Wendy's

The service I received from Eric at Wendy’s on Hwy85 and Airport Rd was abhorrent. I waited for exactly 25 minutes before I said something, when I noticed someone who arrived after me, received their food before me. (Wendy’s is so unorganized that they literally had no idea that they did this when I addressed it) There was zero sense of urgency by the entire staff. When I finally said something about the time I had spent waiting, Eric (the obese man in the kitchen) replied “can’t you see we are busy” to which I replied that I had been waiting for almost half an hour and haven’t even received the cups for my drinks. Cause god forbid they make the drinks! Instead of taking any responsibility or showing any empathy for the inconvenience, he literally said if I’m going to “be that way” then he’ll just cancel the order, and he canceled my order (without my acknowledgment of cancellation) and refused to serve me. He said the same thing to the man next to me that he would refund his order. At least the man next me received an option to cancel and I didn’t. Eric didn’t care to use any deescalation techniques. This treatment feels like discrimination towards me because I am a woman. The person that arrived after me and left before me was a (white) man and the man that was offered an optional refund was a man. This type of treatment is absolutely disgusting and I refuse to ever step foot in a Wendy’s again. When I asked him for the number to corporate, he obnoxiously replied “please do” and just gave me a blank receipt so I am unable to even file a proper complaint. This employee offered no apologies, did not provide an ETA of order readiness, nor did he even give me the cup for my order. He instead acted arrogantly, offered refunds to anyone who complained and frankly didn’t even give me the option to decide if I wanted to wait. It was 100% evident that this man is ill equipped to handle a leadership position, and cares more about his ego than the company that employs him. This unprofessionalism is reflective upon Wendy’s and its organization for allowing this type of treatment towards customers.