McDonald’s — Restaurant in Crestwood

I've come here only a few times post remodel, and this place has fallen so very far. The atmosphere is dark and feels cheap and old, the loss of fountains for refills removes a large portion of why one even eats here, and the employees are rude and don't value your time. My wife and I sat for nearly half an hour waiting for our food only to find after enquiring with them that someone had thrown away our ticket. We paid 22 dollars and had the wrong items sent out afterwards, which we had just told them what we ordered, and then waited another 20 minutes to get the wrong item replaced. The young man running orders and the gentleman who answered me at the counter were the only one there who seemed to value his job and tried to fix our problem immediately so props to them, but some other employees acted confused when we brought our issues up or just didn't care.

The food itself was okay when we finally got it, except for one of the double cheeseburgers which had partially stale bread.

I'm not the type to typically do this but I'm going to contact their corporate office today. The service here is abysmal and there is no reason we should have been...

I cannot believe the treatment I got here as a customer tonight. I ordered at the drive thru which was fine. They took my order right away and the manager who took it was friendly when I got to the window to pay. Next, a crew member came to the window to hand me my bag of food and I was in the process of talking to my children in the backseat and the crew member gave me a dirty look. I noticed and asked her if everything was okay. She continued to be rude and asked if I was talking to her and she asked me what my problem was. I was appalled because next she kept my bag of food and wouldn’t give it to me. I told her, “just give me the food I paid for.” She gave me another dirty look and said, “you’ll have to wait until the manager comes over here.” He finally came to the window and I explained to him what had happened. He apologized but offered no real way to fix the issue which was her having a very rude attitude towards me. I asked for her name but they refused to tell me so I asked for his name. I will definitely be talking to the GM and corporate. I’m so disappointed with...

Visited this McDonalds via drive thru on Sat. 9/16 around 2:15 pm. When we ordered, tried to use the McDonalds app to use a coupon. Was told the coupon was no good...hmmm...valid until Oct and had never used it....ok the double cheeseburgers are cheap so we ordered 2....1 double with cheese only and 1 double with extra pickle...not hard right?? Got to the window to pay and the woman repeated the correct order and we paid...pulled up to the second window got our food and drove off. We were in a bit of a hurry so we didn't check our burgers...1st burger was a double with no cheese ....actually no anything ..just 2 burgers slapped on a bun....2nd burger was a bacon double burger with all the condiments. How hard is it to follow instructions? The burgers were not even hot....I would have returned had we had the time...but from the reviews it doesn't sound as if we would have been treated with much respect. If the owner reads the reviews you should be ashamed to run a place of business like this. Sorry for the bad review however it is...