Dunkin' — Restaurant in Crofton

I am so frustrated. This has been my Dunkin but I think the time has come. I speak two languages but I am American and this isn’t a racist comment. I adored the Holiday signature latte after attempting to ask a few questions about the signature drinks I gave up and ordered the cookie signature and an almond croissant. The croissant seemed a bit stale which is why I usually ask for it heated. The latte ended up a regular coffee with oat milk. I was the only one in the place. I went up and told her what I had ordered. I was unable to understand what she said and she was unable to understand me. We are talking coffee talk. The business that I just walked into… ok. The boss came over. I told him and assume he understood me and he started to tell me something about the latte. Which I couldn’t quite understand. I’ve done this way too many times and I guess finally I reached the limit. I thought ok I’ll have regular coffee and then I took a sip and was like nope. I quietly walked toward the door and through the coffee in the trash. Went to the one down the street where yeah still language issues but seemed we worked it out easier. I think if any business wants to really be good at what they do they at least have to have one person in the establishment that can communicate to the customers. Or I guess it comes down to order by number and no...

Worst experience ever. The workers hardly speak or understand English. I placed the order after so many times explaining to add two orders of bagel bites with a dozen donuts. I paid $31.70 and I checked the receipt and found out she charged me for the wrong items. After she did the return I asked for the receipt back for work. She couldn’t find the receipt so I asked her to reprint another. It took about 40 minutes to try to find the transaction but she couldn’t find it. Another employee Doug the receipt out of the trash and gave it to me. I was so disgusted with the situation and asked her to print a new one but she refused. I asked her to replace my coffee so it got too cold waiting for her to find the receipt on the POS but she refused. Such a bad customer service. I guess they don’t care because they know that customers will always come because of their. I am very...

wish i could give this place 0 stars. worst dunkin in crofton. staff is mad dismissive and plain rude. it is the same staff all the time. according to them they "didn't get" my doordash pick up order (for myself), though clearly on my phone i showed them i am in fact at the right dunkin donuts, i had paid for the food, and the store confirmed it on doordash. clear as day right there on my screen. casually turned away and went about working while i stood confused, i was told to just call doordash (with incredible disrespect as if it was my fault), nothing else. thanks dunkin!!!! i didnt have breakfast this morning!!! and you made me late for work