Visited for Father’s Day. My husband enjoyed his pork chop and eggs, but my Waffle Special was a letdown. It came out cold the first time, and when they brought it back, the middle was still full of raw batter—I couldn’t eat it.
I explained the issue to the manager, but she brushed it off, saying, “Oh, it was soft in the middle?” and claimed it was cooked the same every time using a timer. I’ve had the same waffle many times at the original Our Place with no problems, so I know it’s not supposed to be like that. She did take off $5.
Disappointing experience. I won’t be back to this location for breakfast. 🫤
Reply…
Thank you for taking the time to respond, but I need to be clear: your message didn’t make me feel heard — it felt more like an attempt to justify your process than to genuinely acknowledge my experience.
Let’s be honest: I gave your kitchen two chances to get my waffle right, and it still came out cold and raw in the middle. Why would I ask for a third try while my husband had already finished his meal and we were ready to go? My time is valuable. I’m not interested in sitting around for repeated do-overs on something that should have been right the first time — especially when I’ve had this same dish cooked correctly many times at your original location.
Also, let’s not twist my review. I started with a compliment — my husband enjoyed his pork chop and eggs. I didn’t say the whole visit was terrible or that I wouldn’t return at all. I simply stated I won’t be back to this location for breakfast, based on how my concern was handled.
Your response came off defensive and dismissive — as if I was in the wrong for expecting a properly cooked meal. I wasn’t asking for anything extra or unreasonable. I shared an honest review based on my experience, and instead of taking accountability, you responded like I needed to be corrected.
No worries — you won’t have to worry about me coming back. I’m sure that works just...
Read moreWe love the location in Burleson so imagine we gone in with high hopes since they’ve built one in our town, Crowley. To our surprise it wasn’t what we expected. It was quite expensive for my daughter, my son and I which was unusual because usually we spend about $35 for breakfast and it was about almost $60 bucks. The food was good standard breakfast but the service was odd as the waitress didn’t know the sides for the menu which WEREN’T listed. They didn’t have a kids menu to provide so I had to pay full price for their version of a kid meal. I hope this doesn’t become the norm of the restaurant because I want to give them another chance but right now, we’ll stick with the...
Read moreHello Our Place. I had the opportunity to visit your new location in Crowley a weekend or two ago. Not too bad, I have to say. The store is nice and new and has a nice location. I would, however, put a grand opening sign out. I could not tell if you were open or not. I took a chance and glad I did. I 1st looked at your stroganoff... but it mentioned mushrooms and some sauce that did not sound appealing. So I went with the meatloaf, mashed potatoes, and carrots. All really good food. Enjoyed the new store. Keep up the great work... Work on the waitresses a little... they were a little slow. Will come...
Read more