Visited for Fatherâs Day. My husband enjoyed his pork chop and eggs, but my Waffle Special was a letdown. It came out cold the first time, and when they brought it back, the middle was still full of raw batterâI couldnât eat it.
I explained the issue to the manager, but she brushed it off, saying, âOh, it was soft in the middle?â and claimed it was cooked the same every time using a timer. Iâve had the same waffle many times at the original Our Place with no problems, so I know itâs not supposed to be like that. She did take off $5.
Disappointing experience. I wonât be back to this location for breakfast. đ«€
ReplyâŠ
Thank you for taking the time to respond, but I need to be clear: your message didnât make me feel heard â it felt more like an attempt to justify your process than to genuinely acknowledge my experience.
Letâs be honest: I gave your kitchen two chances to get my waffle right, and it still came out cold and raw in the middle. Why would I ask for a third try while my husband had already finished his meal and we were ready to go? My time is valuable. Iâm not interested in sitting around for repeated do-overs on something that should have been right the first time â especially when Iâve had this same dish cooked correctly many times at your original location.
Also, letâs not twist my review. I started with a compliment â my husband enjoyed his pork chop and eggs. I didnât say the whole visit was terrible or that I wouldnât return at all. I simply stated I wonât be back to this location for breakfast, based on how my concern was handled.
Your response came off defensive and dismissive â as if I was in the wrong for expecting a properly cooked meal. I wasnât asking for anything extra or unreasonable. I shared an honest review based on my experience, and instead of taking accountability, you responded like I needed to be corrected.
No worries â you wonât have to worry about me coming back. Iâm sure that works just...
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