Arby's — Restaurant in Cullman

This store staff needs to be either retrained or FIRED as their service is pitiful, not like it was 2 or 3 years ago. I pre-ordered my food through the Arby's app to pick up at the store. I parked in the handicap spot as I am disabled so I could walk in and pick up my pre-paid order. I walked up to the store and the doors were locked but absolutely no signage posted that the inside was closed, a massive line at the drive-through, and the same pothole where the asphalt meets the pull-on concrete pad at the order site is still there nearly 6 months after the last time I went there...every vehicle runs through it. Told the young lady at the window that there was a hole there. She said nothing. Then I said that they should go ahead and post that the stores interior was closed as I was handicapped and wanted to come in and not sit in a hot line with 90° weather outside. She simply shrugged and closed the window. Poor service, poor food, poor facilities.

This is not the way that this Southern Cullman Arby's should be. This store should be the like the store on the North side of Cullman that I drove by and I should start going to now. It had lots of customers and was very busy and didn't look like they were short staffed unlike this store that had 2 people working in the store. If you don't have enough staff, close the store but post appropriately. Regional management should get involved with this location soon as customers are patient to a degree but not to...

Me and the husband went here Saturday night which was lasntight night and our bill was 45 dollars I got the beef and cheeder half pound meat was cold and dried out and my husband has crinkle fries with his meal and the crinkle fries little looked like they was three days old my curly fries was dried out like they been sitting there all day long I will not be back to this location it was not worth 45 dollars i was very disappointed and I understand short staffed but the fuel that waited on us her name is Ashley that gurl was barley moving and keep saying her feet hurt we stood in line for 20 minutes before I order was took very disappointed then we get to our table I had to clean the table cause wasn't wiped off and u could tell the lobby hasn't been cleaned with that being said we love arbrys but we won't return to...

If it was possible to give negative stars then I would. The woman at the window was super rude to my friend. She had dark hair and she was snobby for no reason to begin with. He asked her a question and she shut the window, didn’t even tell us to have a good night or anything. 10/10 DONT RECOMMEND. They didn’t even mix up the milkshake good and it was super frozen. We have tried to call and complain rather than just making a review but they refuse to talk to us. Now they won’t answer the phone. Probably the worst experience I’ve ever had at any drive thru in my life. They need someone else at that window, or she needs to go home cause her customer service skills are...