Domino's Pizza — Restaurant in Culpeper

I order here often as well as my coworkers and the last five orders have always come with something missing. Sometimes the response time and customer service is adequate, however, this evening, I was quite disappointed in the way my partial order was handled. Unfortunately, I’m not within delivery area, so I have to drive far out to come, and I was very disappointed when half of my order was missing so when I called, I was shocked that the person that answered the phone never even apologize for the inconvenience and just quickly handed me over to a manager. By the time I got to the manager I was upset. So that conversation was ended as he hung up when I did cuss after again no one even apologized. When I called back calmly to let them know that I will be back for my pizza, I was still told by that manager, Kenny that he would not deal with me, and he hung up again when I asked him to please not hang up. When I did get to the store, he did quickly make my pizza, which I was very appreciative of. However when I asked for his name, he quickly came out, and in front of another customer started talking loudly, laughing asking why I needed to know his name, and letting me know that he will not give me the owners business information number, and then I was not allowed to have it and our conversation was recorded and it was ridiculous. I did admit the first conversation did not go well, however the second conversation I did nothing wrong, but just try to ask for my food and I was hung up on saying that I was not going to be dealt with. I asked him to please talk to the other customers as I thought that point, I felt uncomfortable as I was waiting for my food, I heard him very clearly talking about me, and I was told that as a human he had the right to say and do whatever he wanted. The other staff aside from the young girl, who answered the phone, was very professional, and was very apologetic as I was to for the fact that this whole thing happened. As I explained to Kenny over the phone before I got agitated, in customer service , starting off with an apology when something was done wrong on your part does a long way with a customer as you don’t know what they’re dealing with. As customers and as humans as Kenny put it, we all have good days and bad days and moments we’re not proud of. When dealing with customers we may not be happy to deal with , for the sake of the business, it’s best just to apologize for your screw up and see what she can do to being defensive, telling me what I need to make sure it’s actually here. Thank you to the other manager who quickly stepped up and was very nice and apologetic as I was apologetic as well. My staff and I as well as my family order here very often but thanks to Kenny we have decided to choose another establishment as I’m sure he would...

I have ordered many times from this dominoes and many times it has been very good. However there have been multiple experiences where it has not been. There was a time I ordered at 6pm for delivery 7pm rolls around and I have no received my pizza. I called and they said they will have it as the next delivery. Another 30 minutes to by still no pizza. We called again and they said I can come pick up. So I went and they handed me my pizza. The ticket said it came out of the oven at 6:30 I was there at 8:15 ish they tried handing me a cold pizza. I had them remake it. I was not taking home a cold pizza. Another time we ordered later at night we got the pizza and I take a bite and find a hair in it. Another pizza we got for a friend said he also found a hair. They gave us new pizzas. Today we ordered and my boyfriend was eating. I was on the phone with my mom and he hands me a slice. He then picks up something and I see it moving in his hand. There were ants all over our pizza box. I called and complained. Management told me he wasn’t going to give me a refund because “we had already eaten part of the pizza” then proceeds to tell me that he receives many complaints from my address. He raised his voice at me. This is the last time dominoes by big lots and planet fitness will be...

My elderly, physically disabled mother called to order a pizza from this establishment. When she called and asked if they could do a curbside delivery so she did not have to struggle to walk in, she was told on the telephone that was too bad and she had to come in anyway. The associate then proceeded to hang up the telephone. My mother was so upset to be treated in this manner, that she was in tears. I entered the store and informed the associates that I wanted to speak to who refused her service and hung up on her. I was told to get out of their store, and was told multiple times to "get to stepping." Choice words were shared between the two of us, and I have never in my life seen such a poorly managed restaurant. The ADA is also going to be contacted for refusing service to a disabled individual. This place should...