Schewels Home — Local services in Culpeper

Found a couch I wanted on Schewel's website for $780 so I went into the Culpeper location to try it out. The price tag on the couch said $780. The salesperson told me that's the "sale price" because there was a BOGO sale. So I could pay $1400 for two couches or $1400 for one couch. I disagreed, stating the price on their website, as well as the fact that $780x2 does not equal the $1400 she's claiming. She said it is what it is.

I left and drove to the Charlottesville location and they sold me the exact same couch for $780. I had the couch shipped to the Culpeper location for pickup. It was like pulling teeth to get the thing!

TL;DR You have to make an appointment to pick up your stuff from their warehouse location (16088 Braggs Corner Rd) and don't expect them to treat you with any kind of professionalism or courtesy.

Called Culpeper store to confirm my couch arrived. They said "yes." Great, I'll come grab it from your store, do I come around back? "No, you go to the warehouse". I wait. Nothing further. Okay, where's the warehouse? "Up the street." WHAT IS THE ADDRESS? "16088 Braggs Corner Rd." It also has its own phone number 825-8359. (This was not offered either, I had to ask.) Probably don't bother calling because they didn't pick up the phone any of the times I called.

I go at 5 pm, probably an hour after that conversation. Door was locked and nobody answered my knock. It is a creepy gravel parking lot with a broken sign. No phone number or hours listed online or on the warehouse door. I call the store and am told, "oh they close at 5 but pack and lock up at 4:45". Hmm might've been nice to know they have different hours than the store when we talked earlier?

I go two days later. Call before going (2:45), "they're out on a delivery but will be back soon" Fine, l get there at 4. Door is locked, nobody answers my knocking or phone call. Call the store again "oh haha I just left there, I'll drive back" I wait 15 mins and two employees show up. They did not exchange pleasantries and only spoke to tell me to sign the paperwork. Husband said thanks for your help, they do not respond. Also there was an employee inside when they unlocked the door who helped load my truck. So he was just ignoring the phone...

At first, we had a great experience with Schewels. We were told everything we ordered was in stock and would be ready for delivery within 2 weeks. Once the sale occurred then the real Schewel's customer service kicked in. Which is, they will not make any effort to communicate or work hard for you. We had to call several times just to get an answer about a timeframe of when the delivery crew would arrive. The manager told my husband the crew would call us the day before to confirm a time. False. We had to call and were told they do not give timeframes. Even the day of the delivery they would not tell us when they would arrive.

Then, when the delivery did arrive, surprise, we were missing furniture. Only to be told by the delivery crew that it was on back order. Not once, did someone from Schewel's call us to let us know that it was on back order. Again, WE had to call them. The manager told us on the phone it should be in stock and would call us back in an hour to confirm. THREE DAYS LATER, WE had to call the manager. This time we were told it wouldn't be available til mid-August. Then tried to push the used item on the floor. No. We purchased a new item not a used item on the floor. Thanks.

August 17th came and no call from Schewels with an update. WE had to call again and now they wont deliver til mid September. This place is a joke. The customer service is absolutely terrible. The manager obviously doesn't have customer service training and needs to go to communication classes. If your manager can't remember to call and update customers on unexpected changes or updates then you need to look elsewhere for new employees. We will never buy from Schewel's again. I suggest you find a different furniture company to give you...

Our stove/oven burned out just days before Christmas, and we had to quickly find a replacement! We purchased a Frigidaire 5-burner glass top stove from a very friendly salesman who acknowledge our need for getting a speedy delivery in time for cooking during the Christmas holidays...

The Frigidaire brand we wanted was not in stock, but the salesman said they would try to pull some strings to get us the stove we wanted, and in time...

He wrote up a purchase/order ticket and handed it to the small team of office ladies who immediately began work to find the stove.... one lady located it a distant Schewells, another arranged shipping and delivery, and a third helped us complete the transaction... wow, nice team working together to get our stove on time!

On Delivery day, the 23rd, two delivery men, Johnathan and Donovan unboxed the stove and carefully brought it inside our house. They were very pleasant to talk with, and took extra care in handling and maneuvering the stove through the house and into the kitchen.

Johnathan and Donovan were in good spirits, smiling, and professional, and we happily tipped them enough to buy their dinner after work. We also sent them home with a few dozen of our farm fresh eggs to share with their families.

It is the hard-working and dedicated people like this in our community who make a difference in these times of covid and stress. We have used Schewells Furniture in Culpeper three times this year, and during each visit, the employees are smiling and helpful, and they have helped us find the furniture and appliances we needed. We also want to include the men in the warehouse section, as they also were so friendly and helped us strap down some furniture when we purchased some...