Pinches Tacos — Restaurant in Culver City

This review is for the Culver City location. I have been a long-standing customer of Pinches for as long as they’ve been in business. I have recommended countless customers to their location on Sunset in Hollywood. They are the ONLY place I go to get GOOD, fresh, Mexican food. I admit they are pretty overpriced ($60 for a plate of nachos, tiny (4oz you know the size of standard small salsa container) guacamole and chips, and two taquitos,but at least I know when I order food, I know what to expect. I can usually count on fresh, flavorful ingredients in nearly ANYTHING I order. Pinches RARELY disappoints (ok they def aren’t generous with portions or giving containers of their salsa-even on a large order) and when they do it’s such a minor detail that my meal isn’t ruined.

Having said that I ordered the same food I usually do from the CC location and I was shocked at first look. I figured looks can be deceiving but they weren’t in this case. The chips were stale, the meat was old and hard, there were missing ingredients on my food(not one drop of guacamole), and overall just poor quality. I took a bite and immediately tried to get in touch with someone in the store. No one answered. I was so frustrated that I almost drove there, but it would’ve taken me over an hour just to get back that way, and I didn’t have time for that. So I called to no avail. I tried calling again the next day (morning) and no one answers their phone apparently. I thought I’d talk to someone and at least ask that they replace my food and try again, but could not get in touch with anyone. Very disappointing as I recently moved closer to this location and the other location on Sunset is over a mile and a half further away. It is apparent this location is not managed well as I’ve never had any challenges with my food such as this, nor have I had any problem getting in touch with someone if I do. I included a pic of my disappointing nachos which along with my taquitos, were tossed. Pinche Culver...

I've been a loyal customer of Pinches Tacos since their first location opened on Sunset. For years, I had nothing but good things to say, especially about the Culver City spot, which consistently delivered on flavor and had a fantastic crew. But my recent experience has completely soured that loyalty, all thanks to the owner. My issues began when I reached out to inquire about a last-minute catering order. After being told the owner would call me back, I eventually heard from Jorge. We spoke briefly about options, and he asked me to email him the details for a quote. I sent a email outlining the number of people and my interest in various food options like chicken, carne asada tacos, and enchiladas etc, clearly asking for pricing. What followed was nothing short of appalling. Jorge's replies to my email were insultingly brief, completely failing to address my questions. When I followed up, attempting to get more specific information about pricing and what exactly would be included in the order, his responses devolved into incredibly dismissive, single-word answers. To receive such blatant disrespect from anyone in customer service is frustrating, but to experience it directly from Jorge, the owner of this location(Culver City), is truly shocking. His inability or unwillingness to provide basic information or even respond with a modicum of professionalism is a complete disservice to this franchise and certainly to long-standing customers. This unacceptable encounter has entirely eroded my trust and loyalty. I'm seriously questioning if I'll ever give Pinches Tacos my...

Let me start off by saying that Pinches Tacos has a great atmosphere with friendly staff. •Your meal is plated into three sections: 1) Your food item 2) Pico De Gallo 3) Chips -I found that the Pico De Gallo to chip ratio wasn’t enough. Don’t get me wrong, the Pico De Gallo was AMAZING but not enough chips, and I’m not the first to say that. -I ordered the carne asada burrito and found some of the carne to be sliced too thick and too big. My husband ordered the Carne Asada Torta and found the same problem in his meal. -If you tend to drink more than a cup of your beverage be aware that refills are $2. However, they do provide free iced water so you can choose to hydrate on that. -Have a baby? No diaper changing table. -For a restaurants slogan to be “Real Mexican food by Real Mexicans” I would expect a little more soul or flavor in the food. Something about it was just lacking. I was left wanting a little bit more. -The Agua Fresca de Sandia was really good. Not too sweet and definitely refreshing. -The price point: We paid just about $44 for two adults and one child. Looking back it seems kind of pricy (just above average for other taco restaurants/trucks) and it’s one of those things where you really have to be craving this place to go back or go on someone...