Room & Board — Local services in Los Angeles

Check the trustpilot reviews. This is no longer a reputable brand.

Terrible experience. This is 8 months after purchase. I bought this couch because it was 'pet friendly'. I contacted R&B twice and they told me to forward them images, which I did. The first person responding said that the pills weren't from the couch because it was a different color (so what.. I should sit on your couches naked?) and to use a cleaning spray. I followed up multiple times and she didn't reply.

I tried calling again and was told all that 'pet friendly' meant was that 'it has a tighter weave and doesn't pick up fur as easily (???) tell me, is this what YOU expect when you read pet friendly? The associate who got the commission told us that she had a pet and cleaned soy sauce out of the same couch when I asked if it was pet friendly - clearly implying that it was stain resistant, not just 'fur resistant.' I again got asked to submit photos, which I did, and again got no reply.

I went with Room & Board because I thought it was a reputable brand that I could rely on for excellent customer service and quality. Neither have been true. Save your money and...

Really loved my experience shopping at this location. They have everything laid out beautifully and I got a lot of inspiration just from browsing the showroom. The furniture here is expensive but most, if not all, of their furniture is built here in the states and the quality is there. Just purchased some Lira counter stools and a Rand cocktail table for my apartment and they look spectacular in my space. Dealt with Neisha Wallace who was extremely helpful in setting up my space. She sent me a mockup of my floorplan with the furniture I was considering via e-mail which helped immensely in my...

I needed to furnish my 84 year old mom’s new assisted living apartment. I made an appointment with Tessa, letting her know what it was for and I sent a floor plan. She had an entire 3D rendering of the apartment when I got there, and showed me furniture that was good for older people to get in and out of. We looked at each piece of furniture in the 3D rendering so we could see exactly how it would look. Mom loved everything we chose and has no problem getting in and out of it. “I love the way you decorated my place.”...