McDonald's — Restaurant in Cupertino

The drive through line is crazy. I thought it was because there's a lot of people, but no. It took them 12 minutes to take ONE order. I came into the drive through with a mobile order. I had to repeat my order number 3 times AND tell them my name.

Picture attached is a large fry... a large? Every other McDonald's serves this size as. Medium, even a small. Yet it's the same price.

I have it at a 2 * because at least the employees were friendly. But, I dont think I'll be coming here anymore. I started the drive through line at 1:36 i got out at 1:52. Nearly 30 minute drive through wait for 4 vehicles is absolutely insane, considering when I looked inside there were very few patrons in there. I RARELY rate McDonald's, because it's McDonald's, you expect crappy service and crappy food at cheap prices. But the last thing I expect from a fast food joint is to be waiting for 20+ minutes in line, for food already ordered prior to the line, during hours when it's not very busy, having to repeat myself several times because the person taking my order can't understand me and I can't understand them. It's... disappointing, even for a low bar like McDonald's.

(Update : paper straws. This place is...

This is truly one of the worst McDonald's I have ever eaten at. As many others have stated it is dirty, the floors, chairs and restrooms. I don't even want to think about the kitchen. But, the taste of the food makes me think the kitchen is the same as the other parts of this establishment. The food is cold, the condiments are applied haphazardly and it leads me to believe that there is inadequate supervision. If I were the CEO of McDonald's I would put this place on probation, send in an experienced manager to open a can of "whoopass." If they did not clean up their act, then I would pull their franchise. Obviously corporate at McDonald's is not what it used to be - otherwise that would not tolerate this bad apple. Don't go here, don't eat here, don't accept this inferior product and service. I hope McDonald's has someone reading these reviews. My review of this location found between 2-3 stars. Is this where the "Grand Royale,"...

I have been to this specific McDonald’s over 100 times, and I have never had an issue with the order, except the occasional ketchup. But this visit really crossed the line, ruining the chances that I would ever eat here again. First of all, they never put lettuce on my McDoubles, even though I specified it. They forgot to put sweet & sour sauce, not even one packet. They somehow even forgot the ketchup on my two large fries, and the fries were cold. This is the first time multiple things were messed up on my order, not to mention the meat tasting like cardboard and almost-stale chicken nuggets. I did not realize there was no sauces for my fries and nuggets, which completely ruined my experience. This is the first of hundreds of times that I have been so displeased over fast food. I mean, who messes up EVERY SINGLE THING in a person’s meal? Go back to...