Panda Express — Restaurant in Cupertino

Poor management! This place is always a long wait, so today I ordered online to avoid the wait. When I got there they threw me in circles for 30 minutes until finally the manager told me she didn't have my order. I told her that I already paid for the order and had it set to be ready at 8:00pm (it was already 8:30pm by the time she spoke to me after waiting 30 minutes at the register like an awkward turtle). When I told her I had already ordered and paid she just kept telling me she didn't have it and waved me away. When I finally yelled at her to take two seconds and speak with me to clarify, she blew me off and she didn't have the order and since I didn't have a receipt there's nothing she would do for me. I didn't take my phone since it was on the charger and the online site didn't provide any printable receipt.

I will also add that there were several other people waiting for their online orders, just like me, and they waited about 20 minutes to be helped as well. The main staff there is friendly and smile, I don't think it's their fault that they are overworked and understaffed, this is completely on the manager that was working today. She showed poor management and horrible customer service.

I checked my account later to see if maybe it had been an online glitch, but I was in fact charged for the meal that they...

I decided to pick up the denza branch at 5:30 and ordered food, and when I arrived at the restaurant, the employees said there was no order from me. I thought I ordered the another store nearby, so I went to the store. But the store had no orders from me and there were so many customers that I turned around. My order was nowhere to be placed. I went to the store in front of Denza branch, which is close to my house, and at first, there was a food that I said there was no order. I went around two restaurants looking for my food and lost 30 minutes of my precious time. If the employees had checked one more time, this wouldn't...

Just a warning; people should do their best to avoid peak hours in order to avoid the parking frenzy. Inside, the people are friendly and the food is good but they have reduced the portion of food they give. Additionally, I do not like the idea of the workers/servers not wearing gloves while they are handling the food. I do not have high expectations, especially for a fast food center, but I see a huge possibility of contamination and a big health risk for customers. I even saw one server cleaned some spilled food with hand (again, without gloves) from the table and then immediately start serving food again. A big...